Internal Sales Rep

2 weeks ago

Caerphilly, United Kingdom Focus Resourcing Full time

Our client, an established company in Caerphilly, are recruiting for an Internal Sales Representative to join their successful team on a permanent basis.

Working as part of the customer service team who provide internal and external customers with front-line handling of sales, product, technical and order enquiries.

In this key role, you will develop and maintain relationships with both new and existing customers within a designated portfolio, generating sales from pre-determined existing, lapsed, and non-spending customers.

Salary will be 25-26k depending on experience, plus excellent company benefits, and the opportunity to progress.

**Key Responsibilities**:

- Cleanse and build an accurate customer database so that marketing campaigns can be targeted and opportunities to generate orders maximised.
- Make outbound calls to engage and interact with client decision makers to identify new and emerging business opportunities.
- Build effective relationships with potential and existing customers and establish rapport.
- Ensure that all projects and potential pipeline business are logged using the company CRM and project tracking systems, following sales and quotation procedures accurately.
- Take every opportunity to promote the product range and ensure a healthy mix of sales across the product portfolio.
- Utilise existing relationships and terms agreements in place to increase sales through new and lapsed customers.
- Manage incoming enquiries from customers where and set up terms accordingly.
- Actively participate in regular Sales coordination meetings, communicating sales achievements and opportunities.
- Provide excellent customer service by being always helpful and courteous.

**Person Specification**:

- Enthusiastic about customer needs and an effective communicator.
- Self-motivated and able to work well under pressure.
- Results orientated, resilient.
- Organised with the ability to prioritise workload.
- Displays a positive outlook to developing and implementing new ideas.
- Able to work collaboratively with colleagues in support of team outcomes.
- Experience of working in a telesales / customer orientated, fast paced service environment.
- Excellent customer service skills.
- Good negotiation and influencing skills.
- Good people, verbal, and written communication skills.
- IT confident with working knowledge of Microsoft Word/Excel or equivalent packages.
- A good standard of English literacy and Mathematics (GCSE or equivalent).

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