Junior Project Coordinator

2 weeks ago

Harrogate, United Kingdom Ventrolla Full time

We’re heritage home improvement experts for discerning homeowners, architects & property developers. Combining impressive UK-based manufacturing facilities with an unrivalled passion for retaining the unique charm and character that embody period properties, our heritage-inspired products are timeless and high-end, whilst also exceeding modern performance expectations.

Our products include:

- Renovation of timber sash windows.
- New, bespoke, handcrafted timber windows and doors in single & double glazing.
- Secondary glazing.
- (Soon to launch) Aluminium windows & doors
- (Soon to launch) Kitchens, bedrooms & bathrooms, as part of our new interior design offering.
We are looking for a conscientious and customer focused Junior Project Coordinator to join our team. You will be part of the wider operations and planning team and report to the Projects & Programming Manager.

The role will see you dealing with our domestic customers, offering exceptional service at every point of the process, and supporting the installation teams to deliver customer projects on time and in budget.
- Your main responsibilities will include:

- Coordination of the customers project from start to finish
- Answering incoming calls and dealing with customer queries
- Project administration including creating project packs, installation packs and completion packs
- Providing office and administrative support to field-based installers and technicians
- Liaising with sales, warehouse and suppliers to ensure that functions and processes are carried out in a smooth and efficient manner to support our scheduling activity
- Liaising with installers on the progress of work to ensure completion of projects within the allotted time
- Carrying out post-installation calls to check customer satisfaction before sending completion packs and guarantees
- Handling complaints and overseeing remedial work where necessary
- Providing fantastic customer service at every step of the customer journey
- A customer focused telephone manner with the ability to overcome difficult situations with customers, manufacturers, subcontractors, and colleagues
- Strong administrative capabilities and great attention to detail
- The ability to work under pressure with pace and accuracy
- The ability to multi-task whilst remaining calm and organised
- The ability to problem solve and resolve issues
- A positive attitude and be self-motivated
- Must be computer literate with the ability to use I.T. systems to support the requirements of the role.
Experience in a similar role is desirable but not essential.

We aim to employ the best team in all areas and aspects of our company. We have ambitious plans for growth via product development, and expanding our team is part of those plans.

Career progression and advancement are a huge part of our Ventrolla values across every department and is actively encouraged.

20 days holiday plus 8 statuary bank holidays

37.5hrs per week, Monday - Friday 08:30-17:00

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£21,000.00 per year

**Benefits**:

- On-site parking
Schedule:

- Monday to Friday

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