Isabel Blackman Centre Volunteer Receptionist

**IBC Volunteer Receptionist Role Description**

**The Isabel Blackman Centre (IBC)**

The Isabel Blackman Centre is a much-loved community venue in the heart of the Old Town, Hastings providing a haven for health, wellbeing and leisure. Facilities include an exercise studio and gym, café restaurant, activity and event space, treatment rooms, accessible bathing facilities and a community shop. Designed specifically for the over 50’s but a venue that everyone in the community can enjoy.

The Centre Reception Volunteer is a key part of the team, working closely with and supporting the Centre Manager, Assistant Centre Manager and other volunteers to deliver a range of activities, classes and events that help make IBC a vibrant and sustainable community-led health, leisure and wellbeing venue for older people and the wider community living in or visiting Hastings and St Leonard’s.

Purpose of Role

To provide a professional and efficient reception service at IBC by ensuring all clients and visitors feel welcome and valued when they visit or contact the centre.

Role of the Volunteer
- Act as first point of contact for potential customers, clients and visitors.
- To answer the centres’ main telephone line and respond to all enquiries regarding the centre activities and facilities in a timely, pleasant and professional manner.
- Maintaining a good working knowledge of services and facilities provided by the centre.
- Meet and greet everyone who enters the centre and point in right direction for activities.
- Be smart and presentable at all times.
- Receive and distribute centre mail.
- Taking session bookings and ensure these are accurately recorded.
- Handling cash and credit card transactions where payments are made by clients or visitors.
- Issuing keys to members of staff and volunteers to access areas of the centre.
- To maintain awareness of how clients are enjoying their day and report any concerns or ideas to the manager.

Skills and attributes needed
- Friendliness, reliability, and honesty.
- An interest in working with and for the benefit of people in later life.
- Listening and communication skills.
- Remaining calm when under pressure during busy periods.
- Pleasant and professional telephone manner.
- Happy to use a till and computer after full training

As a Volunteer we would ask you to:

- Be reliable and conscientious in your role.
- Promote choice and independent decision making by people in later life.
- Treat all participants and colleagues with dignity and respect.
- Adhere to and sign the Age UK East Sussex confidentiality policy and equal opportunities policy.
- Maintain discretion and confidentiality at all times.

As a Volunteer we will offer you:

- An induction and initial training.
- Ongoing training relevant to your role.
- Reimbursement of out-of-pocket expenses.
- Work experience and reference after six months volunteering.
- Regular support and communication.
- Appreciation of your commitment and time given to Age UK East Sussex.
- An opportunity to meet other volunteers socially and for training.
- Appropriate insurance cover - to protect you whilst you are acting on behalf of Age UK East Sussex.

**Please note that this is an unpaid Volunteer position with the exception of specified expenses.**

**We place great value on our volunteers, who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.**

**This post may require an Enhanced DBS disclosure.**

The Isabel Blackman Centre is a Health, Leisure and Wellbeing centre for the over 50’s, and is operated by Age UK East Sussex on behalf of the Charity IBC-In Perpetuity

**Job Type**: Volunteer

**Salary**: £0.01 per year

Schedule:

- Monday to Friday