Customer Service

4 days ago


Hatfield, United Kingdom Advancing People Full time

**Advancing People Multilingual Recruitment Specialists are now recruiting for a German speaking Technical Customer Service advisor/Service Desk Analyst for their client based in Hatfield, Hertfordshire**

**Roles & Responsibilities**:

- Follow and understand industry best practise support methodologies
- Take ownership of requests following them to resolution
- Proactive when dealing with customer issues
- Help maintain knowledge articles and other internal documentation
- offer 1st line technical support to customers
- Attend customer meetings

**Person Specification**:

- **Fluent in German**:

- Technically minded and customer focused
- Ability to work as a team and independently
- Maintain a calm, analytical disposition
- Have practical experience in a support environment

This is a full time permanent position offering an annual salary of up-to **£26,550.**

**This is a remote / Work from home position - Travel to Hatfield once every 2 weeks.**

**Advancing People Multilingual - Recruitment Specialists**
- Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency._



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