Inbound Customer Service Advisor

2 weeks ago


Rotherham, United Kingdom Maltby Auto Electrical Services Ltd Full time

Inbound Customer Service Advisor

SplitCharge is the online sales division of MAES Ltd and operates a top 100 eBay shop and several dedicated websites. Due to sustained growth, we are looking for an energetic and enthusiastic individual to join our team selling to the auto electrical, leisure and DIY markets.

The position is based at our offices S60 1LH, a short walk from Rotherham town centre. We have free on-site parking and excellent transport links.

Immediate start is available but can be deferred for the right person

**Job description**

We are looking for an Inbound Customer Service & Sales Representative who will be responsible for dealing with all initial customer facing enquiries, helping to ensure a high level of customer service, retention, and satisfaction.

**Responsibilities and Duties**

Manage all incoming enquiries, including but not limited to - eBay messages and Resolution Centre cases, website enquiries, social media responses, incoming telephone calls and orders, trustpilot/feefo reviews.

Addressing customer issues and concerns with products and deliveries.

Collaborate with team members to develop efficient methods for handling re-occurring issues.

Monitor customer satisfaction levels and be proactive in developing methods for maintaining and/or increasing them.

**Qualification and Skills**

Good IT skills.

Excellent written & verbal communication and customer service skills.

At least 2 years’ experience in a customer service role, with 1 year call handling in a busy environment.

Ability to work well within a small team.

Able to work at a fast pace whilst maintaining a high standard of quality.

Strong sense of professionalism and discretion.

**HOURS OF WORK**

Normal working hours will be 8:30am - 5pm Mon-Fri

Some flexible working will be required and there may also be opportunities to join the team at campervan shows and festivals over some weekends.

Full time work - 40 hours per week.

**Salary** £10.50/£11.00 per hour (£21,840/£22,880pa)

**Holidays** days 28

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00-£22,880.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday



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