Customer Service Administrator
2 weeks ago
**Opportunity for either a recent graduate to break into Financial Services, or someone with complex admin or phones based experience to get into a company that encourages growth and development.**
- **Job Title/Location**:Customer Services Administrator, 5-10 mins walk from Epsom Station
- **Salary**:£25,000 + bonus + pension
- **Office/WFH**:All training in the office, upon completion 3-4 days p/w office based & 1-2 days WFH
- **Requirements**: Either a recent graduate with some admin/customer service experience, alternatively a non-graduate with experience in complex administration and/or phones based customer service
- **Role Snapshot**:Around 70% phones based dealing with customer administration issues and around 30% actually doing the administration
**The Company**:Our client specialises in lending and retail savings and in recent times have expanded by around 25% in terms of staff headcount (now standing around 175 people) as product demand increases.
**The Role**:This Customer Services Administrator role is based around the efficient and effective administration of Mortgage and Savings Accounts, including complex issues, commercial lending, registration and relevant training of serviceteam personnel. Responsibilities will include:
- Work on all aspects of complex mortgage administration including Buy to Let mortgages, Transfer of Equity and Interest Only mortgage administration, which can involve liaising with customers.
- Deal with all aspects of administration relating to Commercial Lending and mortgage arrears.
- Undertake administration of all centrally managed reports, including any relevant research, correction or communication that arises and any response management that may be required.
- Assist with the training of departmental staff as required.
- Liaise with external suppliers and maintain business relationships with third parties as required.
**Additional Information**: Salary is £25,000 with bonus, pension and free car parking in addition. Hours are Monday to Friday 9am to 5.30pm, 37.5 hours per week. Initial training all carried out in the office and after a few weeks you willwork 3-4 days office/1-2 days WFH. Great employer to develop with long-term.
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