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Customer Service Administrator
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**Job Title/Location**: Customer Service Administrator, Surrey/WFH
- **Salary**: To £23,600 + bonus/overtime adds c.£1,000 - £1,500 + pension
- **WFH**: Average working week is 2 days office, 3 days WFH. During training period, all office based
- **Requirements**: Experience dealing with complex queries, ideally within the Financial Services, Insurance or Banking sectors. Graduates with some customer service experience also considered
- **Role Snapshot**: Dealing with queries from current customers (this is not a 'sales’ type call handling role), regarding mortgage and investment/savings products. 40% of the role is admin based
**A genuine mix of phones based customer service and administration - typically 3 days per week dealing with queries, 2 day per week focusing on administration**
**The Company**: Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Savings products are their key marketswith this role exposing you to both sides of the business.
- Maintain an up to date knowledge of all products and services offered by the company
- Pro-actively following up enquiries via marketing and the website
- Carrying out market research and analysis of results when necessary
- Dealing with all general special tasks and projects that are customer related
- Liaise with external suppliers and maintain business relations with third parties as required
**_Hours - a rota system of Monday to Friday 8am - 6pm (working 7.5 hours between these times). Also, a half-day one Saturday per month (9am - 12pm) for which you get 1.5 x hourly rate. The business has moved to a dynamic working model of 2 daysin the office and 3 days WFH. Initial training is office based._**
**Skills / Experience Required**: As mentioned above, for this Customer Service Administrator role our client will consider people who have dealt with complex customer queries or indeed have worked in phones based roles within Financial Services,Insurance or Banking sectors. Graduates also considered with some previous/recent customer services experience. Good MS Office experience is required, along with an eye for detail and the ability to work accurately within a fast-paced environment.
**Additional Information**:This is a great opportunity for career progression. Salary is to £23,600 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and companybonus would mean approx. an additional £1,000 - £1,500 on top of your basic salary + the other benefits.
- **The Customer Service Administrator position**_**is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years of experiencein this field. Areas of expertise include employee benefits/group risk, compliance, pensions, paraplanners, sales support, marketing, underwriters and IT related roles. Check the website and feel free to call Darren Snell at any time.**_
