Excellence Support Administrator

**At Roke**

Roke is curious, unashamedly technical and has worked at the leading edge of innovation for over 60 years. Roke employees work on a variety of exciting fields across National Security, Defence, and everything thing in between. Roke imagines a more secure world. A world where technology protects, rather than exposes. A world where expert engineers, consultants and business support staff collaborate to protect what matters most to our clients.

Operational Excellence at Roke harnesses world class business improvement methods with people centred transformation to derive a best way of working free of waste. Where value to the customer reigns and we build on our individual and teams capacities.

This role will expand your abilities through working alongside our wealth of specialists including business analysts, architects, data scientists and excellence professionals on various programmes, from rapidly prototyped research right through to high grade enterprise systems.

**Job Purpose & Key Responsibilities**

Reporting to the Internal/External Audit Co-ordinator, you will be responsible for maintaining, updating, and improving the Roke-wide business management system (BMS) and for providing administration support for internal and external audit, non-conformance management and continuous improvement. Full training on business improvement (Lean Six Sigma, ISO standards and information systems) will be provided. This is an excellent opportunity for personal growth and professional development.

**The Role**

You will maintain accurate business management systems (BMS) documentation, including processes, policies, logs and trackers for business processes. Liaising with process owners you will ensure that all process have been reviewed and updated regularly as per the BMS.
- Provide support for managing internal and external audits of the Roke Excellence System and work with the Internal & External Audit Co-ordinator and other BMS stakeholders, to support co-scoping, planning and co-ordination.
- Administration of the electronic QMS software (Q Pulse), creating forms, templates and managing linkages within the eQMS and other enterprise level software (e.g., SharePoint, Signavio).
- Manage documentation within the QMS including, training records, reports, investigations, audit findings and other quality documentation.
- Support the team by arranging audits and follow-up of corrective action/preventative action (CAPA) with auditees on audit findings.
- Support planning and co-ordination of CI, Quality and QMS training for stakeholders.
- Assist auditors with self-inspection documentation and questionnaires, supporting project leaders compiling and completing quality plans and internal audits within the eQMS.
- Work with CI manager as Roke continuous Improvement champion for the QMS. Drive continuous improvement/operational excellence in own role and adjacent stakeholders, support help drive a risk-based and process focused approach to BMS maintenance.
- Incident management - facilitate implementation of quality improvement/audit actions.

**Capabilities and Experience**
- Highly organised with effective time management skills and good attention to detail and to see things through to completion.
- Excellent verbal and written communication skills.
- Strong teamworking, interpersonal and influencing skills with ability to work effectively as part of a multidisciplinary team.
- Proactive - The successful applicant must be able to demonstrate a self-motivated approach to work along with the ability to work unsupervised.
- Well-developed IT skills Microsoft Office - Excel, Word and PowerPoint. Training in QMS software will be provided.
- Experience in an administration role or quality/excellence role would be desirable.

**Why You Should Join Us**

We have a competitive salary and access to a number of additional flexible benefits, which will cover Health and Wellbeing, Savings and Protection & Life, Leisure and Entertainment.

Roke has a great community of groups with shared interests. These enable people to share ideas and be passionate about tools, technologies & techniques, which interest them.

We are committed to a policy of Equal Opportunity, Diversity, and Inclusion. Our working environment is friendly, creative and inclusive. We will consider flexible working arrangements, and support a diverse workforce and those with additional needs

**Security**

Due to the nature of this position, we require you to be eligible to achieve SC clearance. As a result, you should be a British Citizen and have resided in the UK for the last 5 years for SC and 10 years for DV.