Service Now Consultant

4 days ago

SunburyonThames, United Kingdom Experis LTD Full time

Designs the technical architecture (including Enterprise Application Integration Architecture) to address complex business requirements, including design of entire system configurations (hardware, software, and communications, as appropriate). Able to leada tool evaluation effort, including the definition of the evaluation criteria, identification of tools to be evaluated, and the actual evaluation. Able to work on various platforms, including mainframes, minis and micros. Able to define a total disaster recoveryplan and present the Customer with various options.

**Responsibilities include**:

- Combining multiple technologies to provide alternative physical solutions;
- Providing technical oversight and QA to all project delivery teams;
- Acting as the first point of contact (outside project team) for all technical issues and problem resolution during project life cycle;
- Translating technical requirements into resource requirements (estimations) and advising projects on optimal onsite-offshore mixing in the planning phase;
- Performing analysis of business models, logical specifications and/or user requirements to design client/server open solutions;
- Understanding various tools and technologies on the market and their appropriate usage;
- Contributing to the direction of Customer's current and future programming/systems initiatives;
- Contributing to the success of mission critical, complex and large system projects/architectures;
- Conducting independent analysis of and reviewing Customer's technical and business requirement;
- Recommending innovations which enhance the operation and functionality of Customer systems.
- Responsible for business as-is and to-be process and data mapping for ServiceNow ITBM project
- Responsible for creating user stories, prioritisation support for Product Owner
- Responsible for engaging business stakeholders and users/customers of the products; and representing their views to the internal squad
- Supporting the business change components, and user testing
- Experience in doing large platform/software deployment; good communication and stakeholder engagement skills; has basic project management skills (managing timeline and deliverables); has Agile framework experience
- ServiceNow deployment experience

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