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Operations Analyst

3 weeks ago

Chester, United Kingdom Pontoon Full time

Operations Analyst
6 Months
Chester - Full time in the office
£37,300 - £39,750 per annum DOE
My high-profile banking client is looking for a Operations Analyst to work in the Equity Derivative Settlements team in Chester serving our priority clients, in which you will provide technical and support in an industry leading Derivatives support functionfor one or more Derivatives product areas.
This team is a very established team that has been in the Chester location for 9 years now so they have a positive presence in this location. You will be in contact with partners globally, some of which will be very senior people. The locations could rangefrom Hong Kong, Singapore, London or New York so you will have the chance to create solid relationships with these locations

**Responsibilities**:

- Providing excellent client service to our priority clients to agree cash flows, providing all round client service to our global business
- Investigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations
- Reporting on and clearing cash breaks. Analysing and resolving a wide variety of derivatives operations problems
- Liaising with London, Hong Kong, Singapore and New York Trade Support to resolve and call out risk and break issues
- Adding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testing
- Preforming root cause analysis, communicating updates and critical issue to senior management and making constant effort to improve client service and efficiency.
**Requirements**:

- Excellent communication and negotiation skills
- Ability to build relationships across all levels of seniority and with internal and external clients
- Excellent numeracy and analytical skills including data reconciliation and interpretation. Good level of competence in Excel and Outlook
- Excellent organisational skills with the ability to prioritise and multi-task in a high-energy environment and to learn and develop in a fast paced, high volume environment
- A keen problem solver and a thirst for process improvement combined with excellent attention to detail and accuracy
- Derivative and Custom Service Experience is desirable
Pontoon is an employment consultancy and operates as an equal opportunities' employer.