Senior Housing Options Officer

19 hours ago

Hertford, United Kingdom East Herts Council Full time

**Job Reference**
- SHOO1001

**Location**
- Hertford/up to 50% from home

**Function**
- Housing and Health

**Salary**
- £43,414 - £46,424 (inclusive of local weighting) depending on experience

**Status**
- Full Time

**Job Type**
- Permanent

**Hours Of Work**
- 37

More details

Senior Housing Options Officer (Prevention & Relief)

Grade 9, £43,414 - £46,424 (inclusive of local weighting), permanent, full time 37 hours per week. The post is based at our Wallfields Office in Hertford and is offered on a hybrid working pattern of home and office working on a 50/50 basis.

The Role:
You will have oversight of use of temporary accommodation, of all homeless cases and assist officers with points of legislation when required. In this fast-paced service area, you will need to be creative, adaptable, and hardworking in order to prevent homelessness and provide excellent case management services to our customers.

Some of the key responsibilities include:

- Providing line management responsibility to housing options officers.
- Conducting case reviews and case audits to ensure homeless cases are compliant with the legislation.
- Completing assessments with customers who are homeless or threatened with homelessness.
- Making decisions in line with homelessness legislation and communicating to applicants in writing.
- Working on a rota basis to cover front line homelessness functions.

About you

This is a challenging role, and the successful applicant will need to show a drive and commitment to preventing homelessness and demonstrate:

- excellent communication and negotiation skills enabling you to deal with complex clients, often in emotional and stressful situations,
- that you are self-motivated and proactive,
- that you have previous experience of working with multiple stakeholders from the public and private sector.

A Basic DBS check will be carried out for this post.

What can we offer you?
- A stimulating and supportive work environment
- Flexible working arrangements, including flexi-time
- 26-29 days annual leave rising to 34 days with 5 years' local government service
- Employee well-being programme

How to apply
For an informal discussion regarding the role, please contact Christine Nelson -Homeless Services Manager, on 01279 655261.

Closing date: Sunday 02nd February 2025 at 12am.

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

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