Kdn Solution Operations Director/lead

**Job details**: **Location**:London **Capability**:International **Experience Level**:Director **Type**:Full Time **Service Line**:International **Contract type**:Secondment **Job description**: **About KPMG Delivery Network** The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capabilityTogether with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve.You’ll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm. And through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential. **Role Summary** KDN Tax & Legal’s (solutions (e.g. Indirect Tax Compliance, Global Mobility Services and Legal Managed Services.) operate like a sub-function department of up to 1000 staff across 5 different geographies. The KDN Global Solution Lead acts like a “mini-CEO” of the respective KDN Solution. In that capacity, a KDN Global Solution Lead is accountable for the overall business performance of a solution, including quality, client centricity, technology and process innovation, and its P&L. The role is part of the T&L COO organization to ensure consistency across solutions, and is then “attached” to a specific solution(s). Your expertise will be key in executing critical business performance strategies. **How you will make your mark** Operational Performance & Execution - Leader overseeing the business execution of KDN's global IDT solution, with a strong focus on "run the business" levers across the entire team supporting KDN IDT. This requires close collaboration with KDN Delivery Centre Heads, IDT Delivery Leads, KDN Finance/IT/HR, Tax Technology, and the various KDN engagement leaders/managers and their teams across IDT. - Leads the gathering of materials and assists the Solution Owner in presenting a clear story about all the business performance elements of the Solution, including its health. - Leads the annual planning process for IDT and ongoing reforecasting, monitors actuals versus plan, conducts analyses on engagement profitability, DSO, lock-up, utilization, trajectory (including sales pipeline, backlog of won-deals in transition, and transition-outs), etc., and drives execution of various levers to optimize the resulting opportunities and risks. - Working closely with the KDN/IDT Solution Owner, the Operations Lead facilitates IDT leadership meetings with key stakeholders, including but not limited to: KDN's Head of T&L and its COO, KDN's CEO and its COO, KPMG International's Global Head of Indirect Tax, and the Global COO of KPMGI for T&L. - Responsible for defining and managing key business performance metrics impacting the IDT Solution. - Ensures critical business performance levers driving top and bottom-line impact are executed effectively, so the revenue and contribution margin plans for a business are met or exceeded (e.g., overseeing KDN IDT "pricing" desk to ensure KDN's quoted fixed cost charges are fully recovering its actual cost, engagement profitability, out-of-scope capture and billing, managing exceptions around contacting, etc.). - Ensures that the expected pipeline of revenue is in line with the planned staffing and drives the execution of needed adjustments accordingly. - Brings a structured framework to a Solution's business plan for the year, including calling out the key metrics, which are reported monthly. - Leads and motivates teams to achieve project goals, as applicable. - Executive analysis for key strategic decisions. - Support the Solution Owner and the others on his/her leadership team in developing analysis to arrive at key strategic decisions for the Solution (e.g., integration plan for IDT operations in Poland and Hungary). Projects - Driving key "run the business" transformational projects for a given solution. For example, the roll-out of engagement management-based roles and responsibilities to help transform how engagements are managed across KDN. **This is t