Member Service Officer

2 weeks ago

High Blantyre, United Kingdom Thistle Credit Union Full time

Pay: £12 - £13.5 DOE

Location: South Lanarkshire Offices*

Line Manager: Branch Manager

**General Purpose**

Thistle Credit Union is seeking to recruit a reliable and conscientious individual to join our existing member services team as it services the needs of our growing membership. Our member services team are our members’ first point of contact with their credit union and typical duties requested of an individual member services officer are given below.

**The Role**:

- Underwriting credit agreements
- Joining up new members following our internal on-boarding procedures
- Cash handling and teller duties
- Reception duties
- Other general office duties such as filing and scanning of documentation
- Any other ad hoc duties requested by line manager

**The Person**:

- Excellent organisational skills
- Member focused with confidence to communicate at all levels both internal and external
- The ability to adapt to various roles and functions
- To be able to work well under pressure using initiative when required
- Warm and confident manner when dealing with members

**Essential**:

- Good standard of numeracy and literacy
- Must be Microsoft Office proficient
- Comfortable working in a fast-paced working environment in a diligent manner

**Desirable**:

- Experience of working in a fast-paced customer focused environment
- Experience of working in a financial institution
- Knowledge of third sector and credit union environments

*May be required to travel to other office locations depending on the needs of the business.

Successful applicants will be contacted in advance of interview date.

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.00-£13.50 per hour

Expected hours: 24 - 35 per week

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 10/01/2025

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