Staying Home Officer Fixed Term 12 Months

The Staying Home Team, which is part of our highly successful Support Network department, works collaboratively with our tenants, as well as internal and external stakeholders to deliver tailored interventions ensuring that the needs of our tenants are met.

As a Staying Home Officer you will have the opportunity to make a positive impact to between 150-200 households, by undertaking regular reviews, empowering tenants by promoting independence and capturing any change in tenants needs.

**This is an important role in which you will**:

- Assist in the lettings process of properties designated for older people.
- Carry out tailored reviews every 6 months with residents or as and when personal circumstances change to identify interventions that will assist the tenant to remain safe at home.
- To assist residents with sustaining their tenancy, responding to low level anti nuisance issues and liaising with the Safer Estates Team as required. Helping older people manage the safety and security of their dwelling using a case management approach including annual inspection of the condition of the property.
- Utilise the OK Each Day Service to communicate with our tenants, whilst monitoring their safety through the agreed usage of the OK Each Day device.
- To complete welfare calls and personal visits based on assessed need.
- Manage customer expectations of the service and provide clarity about the scope of your role.
- Make referrals to specialist agencies such as Adult Social Care and Health to enable the tenant to access additional care and or support where required.
- Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authorities and Torus Safeguarding Policies.

**To be successful in this role you will**:

- Have a passion for working to improve the lives of older people
- A proactive, professional, commercial, and resilient approach, able to work well at pace, using your own initiative and produce innovative solutions
- Experience of working with statutory agencies and the voluntary sector
- The skills to manage relationships with tenants including challenging non-compliance

**PLEASE NOTE**:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;
- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire - Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s

**Happy to Talk Flexible Working**

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status - because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.

PLACEHOLDER