Administrator

Job Introduction
We are looking for an** Administrator **with **previous medical/healthcare administration experience** to join our multi-skilled team who are focused on _delivering impeccable customer service to our service users _to really make our service users and staff feel the difference.

**About Church Lane Surgery**:
The role is based at our Church Lane Surgery, in the heart of the historic Saxon town of Braintree. Church Lane is a vibrant and dynamic surgery offering person-centered care to 12,200 patients from the local area. We have a diverse, multi-skilled team including paramedics, pharmacists, and ANPs, offering a variety of different types of care to our patients as well as sub-specialist services. We are looking for a passionate, dedicated, and innovative GP to lead and support our multidisciplinary primary care team, and to assist and inform the ongoing transformation program.

Our mission is to provide patients in Braintree with high-quality, easy, and convenient access to a GP or nurse when they need it. Our core values and principles are:

- Patient-centric: putting patients at the heart of everything we do.
- Quality: providing the highest standard of care and treatment.
- Ethical: operating within an ethical framework through openness and transparency.
- Passionate: being passionate about enhancing caring for our patients.
- Teamwork: supporting and sharing with all members of our team and partners.

Recently Church Lane Surgery has implemented a hub-based MDT triage model, underpinned by best-in-class technology, that is at the heart of helping to transform our care delivery model to ensure:

- Patients are treated according to clinical need/urgency
- The best technology is used to help capture data about patients and assist the clinical team to make the right decision and communicate swiftly and clearly both with patients and the rest of the team
- Every clinician has the opportunity to work together in teams to ensure decisions are the safest they can be, expertise is shared and everyone is able to learn from each other
- Administrative processes are supported by a highly motivated and well-trained admin team using the most up-to-date technology so that clinical staff oversee - but do not do - administrative processes that underpin excellent clinical practice

Main Responsibilities
Unlike most Administration post, this role you will not be undertaking the same task’s every day as you will be administrative support for our multi-skilled team.

Duties to include but not limited to:

- Undertake a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS).
- Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
- Demonstrating excellent IT and workload management skills and Supporting a varied, complex and changeable service.
- A range of difficult situations - always demonstrating a sensitive and diplomatic approach, especially when dealing with emotional members of the public.
- Front of house - demonstrate professional behaviours at all times
- Understand and comply with confidentiality and information governance policies and procedures
- Processing incoming and outgoing mail
- File and store records as required
- Photocopy documentation as required
- Process calling letters as requested
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Process referrals to external agencies such as secondary care
- Input data into the patient’s healthcare records as necessary
- Process referrals using the electronic referral system (ERS)
- Process incoming e-test results, ensuring they are referred to the relevant clinician
- Read code data on EMIS Web
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Manage all administrative queries as necessary
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general administrative tasks as requested
- Ensure repeat prescriptions are done accurately and efficiently following protocol
- Subject Access Requests are entered in the correct timeframe onto One Trust and are completed within 28 days.
- Liaising with reception/admin team, providing the required cover and being flexible during emergencies. Cover for colleagues in the event of absence through sickness or holidays as required.
- Support with identification and notifi