Service Delivery Manager

2 weeks ago


Woodford Green, United Kingdom eTech Partners Full time

My client are a well-established, forward-looking MSP IT Consultancy are looking for a confident, experienced Service Delivery Manager.

Due to the service nature of the role, you will be expected to be at least 60% office-based from our head office in Woodford Green, Essex.

**Responsibilities**
- Driving client specific service improvement
- Creating and delivering client reports in service review meetings
- Line management of service team across a 12*7*365 shift
- Scheduling of service teams
- Monthly 1:1 reviews with team and management of annual appraisals
- Recognising and promoting positive client feedback
- Acting as an escalation point for Queue Manager and service tickets
- Continuous development of operating procedures alongside Operations Manager
- Presenting monthly internal management reports

**Experience**
- Extensive experience in Service Management role, ideally within a mid-sized MSP
- Managing contractual performance of services within agreed SLA
- Leading client service review meetings
- Management of service team across disparate sites

**My Client is looking to recruit ASAP. If you are interested in the above role, please send your CV in Word format.


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