Project Co-coordinator

1 week ago

Derry, United Kingdom OneSource Virtual Full time

Position Summary/Objective

The Customer Readiness Specialist will partner with global customers, including the US, Canada and the UK, to establish & build a relationship for a successful transition to Operations. The role of the Customer Readiness Specialist requires a positive attitude and ability to judge/anticipate the needs of the customer. The Customer Readiness Specialist will work with the customer on readiness activities throughout the project's life cycle to help them understand their services. The Customer Readiness Specialist will be focused on driving and ensuring customer satisfaction for the project. The Customer Readiness Specialist will also partner with other OSV internal teams in the US and UK to help bridge any gaps for a successful customer transition.

Essential Functions/Duties/Responsibilities
- Become an expert in OSV’s Services onboarding Methodology and assure it is used on all customer projects
- Proven competency and understanding of OSV v services products
- Demonstrated responsibility that projects are carefully planned and managed
- Ensures the project(s) meets deliverables on schedule and according to the project scope
- Partners with deployment partner for successful monitoring of project timeline tasks
- Comfortable in conducting customer calls on a regular cadence and explaining OSV BPaaS services in a clear and concise manner
- Maintain zero customer escalations throughout the life cycle of the project

Competencies
- Customer (external) Focused/Responsibilities
- Leadership
- Organizational Skills
- Analytical Thinking
- Results Driven
- Good Presentation Skills
- Good Communication Skills
- Self
- Managing
- Confident
- Accountability
- Integrity
- Problem Solving
- Teamwork/Collaboration

Supervisory Responsibility

This role does not have any supervisory responsibilities

Qualifications and Experience
- Bachelor's Degree or equivalent required
- 3-4 years Project Co-Ordinating/management experience
- Proven responsibility in managing customer projects
- Working knowledge/language of the following business areas: Financials, Human Resources, Benefits, Tax and Payroll

Preferred Skills
- Workday knowledge preferred

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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