Service Centre Team Leader

**Job Title: Service Centre Team Leader**

**Location: Coventry**

**Hours: 37.5 per week - Monday to Friday between 6am and 6pm**

**Copany**

Fraikin brought its fleet expertise to the UK in 1978, and today we are one of the country’s largest providers of commercial vehicle contract hire, fleet management and rental. We offer customers a skills base and proven financial stability that we believe is second to none. This allows us to react to even the largest of new business opportunities in a sole supplier role, and with a customer renewal rate which is the envy of our competitors.

**Role**

We are currently recruiting for a Service Centre Team Leader to join our team based at our Head Office in Coventry. The main purpose of this role will be to lead the day to day provision of cost effective maintenance solutions to achieve maximum cost reductions / effectiveness, vehicle availability and quality. To communicate with suppliers to ensure that vehicle downtime for all scheduled and unscheduled maintenance is managed on a best cost/quality basis. To ensure that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay, in line with legal requirements and agreed KPI’s.
- Delivery of cost and service effective maintenance solutions to satisfy customer needs within Fraikin maintenance budgets and agreed customer service KPIs.
- Ensure cost effective maintenance solutions are met on every occasion by checking history and warranty.
- Challenge all work to ensure that all maintenance is carried out to cost and quality standards.
- To manage the scheduling process.
- Monitoring and reporting on customer VOR’s in order to proactively manage and minimise the downtime of customer assets
- To check contracts for vehicles and their specific collection/ delivery and substitute allocation costs and entitlements.
- When a recharge is identified, gain all necessary evidence and reports to allow the coordinators to liaise with the customer to obtain order numbers.
- To challenge all costs in line with Supplier Repairing Dealer (RDAs) agreements.
- Monitoring and controlling VOCs and ensure maintenance spend is kept within set budgets.
- To Lead and assist where necessary, Coordinators within the Fraikin Service Centre.
- To ensure that when authorising repairs, the history on the vehicle is checked thoroughly for any parts warranty / warranty / rework, recharge or policy entitlement that can be claimed.
- Where necessary source new and used parts to assist repairers and elevate down time
- Provide weekly reporting in line with set KPI’s.

**Requirements**:
To be successful in this role you will need to demonstrate:

- Good standard of Education with a minimum of GCSE Maths and English or equivalent.
- You will have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/Contract Hire/Fleet Management vehicles with third party suppliers.
- Knowledge of and a background from the commercial vehicle transport industry.
- Technical knowledge of light commercial vehicles and a good understanding of vehicle engineering and road transport law desirable.
- Proven track record of cost management within a similar environment.
- Commercial vehicle awareness.
- Good communication skills at all levels.
- I.T literate.
- Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
- Flexible in attitude in providing solutions to problems.
- Able to interact confidently with customers, suppliers, be a team player and build credibility with same.

**Reward Package**
- 22 days annual leave increasing to 25 days following 1 year service + bank holidays
- Pension Scheme
- Perkbox
- Life Assurance
- Employee Assistance Programme
- Training & Development Opportunities
- Free Parking
- Service Awards