Accounts Receivable Specalist

4 days ago

Richmond, United Kingdom Gumtree & Motors.co.uk Full time

With nearly a million new ads on the site each week and a whopping 14 million unique visitors every month, Gumtree prides itself on being the go-to place for everything from smartphones to cars and jobs to flats.

As a company we are on a mission to make buying and selling second hand safer, simpler and more enjoyable for everyone, because we believe everything can find a new purpose (and that’s good for you and good for the planet).

**The Role**

We are seeking a motivated Accounts Receivable Specialist to support our commercial customers. You will be the central point for our customers to rectify any disputes and finance related queries supporting sales, finance, operations and internal stakeholders to promote timely collections across Gumtree’s advertising vertical.

**Responsibilities**:

- Recover outstanding debt to increase the internal collection rate for key clients across Gumtree’s verticals
- Outbound calling customers with overdue invoice payments in line with the internal dunning process
- Manage the inbound phonelines for billing queries
- Resolve client billing discrepancies and queries in a timely manner to reduce bad debt
- Following up on bounced /failed payments
- Updating CRM with finance contact, company names and billing addresses to ensure accuracy of data
- Work with the sales, finance and operations teams to resolve invoicing discrepancies
- Responding to internal and external queries regarding finance related queries in a timely and efficient manner (as outlined by SLA)
- Ensure account administration and data accuracy in line with internal finance guidelines
- Reconcile financial discrepancies by collecting and assessing information, at account, finance and product level
- Dealing with account suspensions and reconciliation
- Calling customers with overdue invoice payments in line with the internal dunning process

**What are we looking for?**
- Excellent verbal and written communication skills
- Ability to perform multiple tasks simultaneously with high degree of accuracy
- Excellent time management skills and the ability to prioritise workload
- Excellent customer service and problem solving skills
- Ability to work through issues with customers, employees, and colleagues in a calm, proficient and effective manner
- Strong, proficient skills in MS Office, Excel, Data Entry and CRM’s (Ideally Salesforce)
- Minimum of one year call centre or credit control experience desirable
- Ability to work in a fast-paced environment at a company growing in revenue
- Proven ability to work effectively under pressure and meet deadlines and targets

**What can we offer you?**
- 25 days holiday
- Up to 7.5% employer pension contribution
- Access to our well-being program and medical cover
- Discounts at local fitness studios, restaurants and health & beauty salons.

**This is an amazing opportunity to take the first steps with a fresh-thinking company that’s on a mission to help create a world where people share more and waste less.**

We Are Aspire is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

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