Senior Account Receivable

3 days ago

Richmond, United Kingdom Gumtree Full time

**About Us **

We are Gumtree, the UK’s leading classifieds site. Created by two friends looking to help people like themselves settle in a new city, we began life as an online platform for buying and selling spare things.  

Today, almost two decades on, we’ve grown into a highly-successful site with over 11 million unique visitors every month. Our platform enables people to trade everything, from cars to home items, as well as find jobs, local services, community events and even somewhere to live.

**What are we looking for?**

We are seeking a motivated Media Agency Collections Specialist to support our Advertising agency customers. You will be the central point for our largest agency customers to rectify any disputes and finance related queries supporting sales, finance, operations and internal stakeholders to promote timely collections across our portfolio of Advertising Agencies. Your responsibilities will include:

- Recover outstanding debt to increase the internal collection rate for key clients across Gumtree’s verticals
- Resolve client billing discrepancies and queries in a timely manner to reduce bad debt
- Following up on bounced /failed payments
- Uploading invoices for payments
- Updating CRM with finance contact, company names and billing addresses to ensure accuracy of data
- Work with the sales, finance and operations teams to resolve invoicing discrepancies
- Responding to internal and external queries regarding finance related queries in a timely and efficient manner (as outlined by SLA)
- Ensure account administration and data accuracy in line with internal finance guidelines
- Reconcile financial discrepancies by collecting and assessing information, at account, finance and product level
- Process manual Invoices and credit notes
- Dealing with account suspensions and reconciliation
- Calling customers with overdue invoice payments in line with the internal dunning process

**About you**:

- Must have at least 12 months credit control experience with media agency debt
- Excellent verbal and written communication skills
- Ability to perform multiple tasks simultaneously with high degree of accuracy and self autonomy
- Excellent time management skills and the ability to prioritise workload
- Excellent customer service and problem solving skills
- Ability to work through issues with customers, employees, and colleagues in a calm, proficient and effective manner
- Strong, proficient skills in MS Office, Excel, Data Entry and CRM’s (Ideally Salesforce)
- Ability to work in a fast-paced environment at a company growing in revenue
- Proven ability to work effectively under pressure and meet deadlines and targets

**What can we offer you?**
- 25 days holiday increasing with length of service
- Up to 7.5% employer pension contribution
- Progression opportunities within the business where and when appropriate
- Free breakfast and access to our well-being programme
- Discounts at local fitness studios, restaurants and health & beauty salons.

This is an amazing opportunity to take the first steps in your career with a fresh-thinking company that’s on a mission to help create a world where people share more and waste less.

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Richmond

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