Administrator

We are looking for experienced administrators to work in a variety of administrative roles across our Trust. Our hospitals require many administrative staff; these colleagues are all vital to the smooth running of our services and have a significant impact on our patient’s experience.

No matter where in the organisation you work our values of Patients First, Working Together and Always Improving will play an integral part in how you approach your tasks. Although we share many features with other large university hospitals across the world, we believe we stand out because of our ambition to improve and our heartfelt compassion for the patients we look after.

We can offer a huge range of career paths with in the administrative field. Whatever role you are placed in we can offer fantastic training and development giving you the best possible opportunity to achieve the career you want.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

If successful you would be placed in an administrative position suited to your skills. This could be, but is not limited to:
Patient Services Centre - The Patient Services Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services based at Southampton General (SGH) and Royal South Hants (RSH) and excellent customer service to patients.

Receptionist - You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner. You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner.

Ward administrator - You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone and meeting and greeting patients and relatives

Booking administrator - the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.

WHAT YOU’LL DO

To provide an excellent customer service to patients, relatives/carers and to external agencies

Ensure a consistent and effective administrative service is maintained at all times

Build relationships with stakeholders internally and externally

WHAT WE’RE LOOKING FOR

**You will**:
Have experience of working in a customer services environment

Have a friendly and approachable manner

Be polite, sympathetic and diplomatic and have a can do attitude

Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence

Provide comprehensive administration services and have high standards of accuracy and attention to detail

High standards of accuracy with attention to detail

Ability to communicate over the telephone and in person

Competent IT skills, including a working knowledge of Microsoft Office packages

The ability to work independently but also be a good team player

The hospital offers a 24 hour service, however for these roles you could be scheduled onto shifts between the hours of 7am and 10pm Monday to Sunday so will require good flexibility around your working hours