Safety & Learning Advisor - Learning Assurance

5 days ago

St Asaph, United Kingdom NHS Wales Shared Services Partnership Full time

Are you the dynamic and motivated colleague that the Welsh Risk Pool is seeking to support or learning assurance and case reimbursement functions?

The person selected to this role will join a very experienced Welsh Risk Pool Operations and Safety & Learning team and will get involved in a number of very interesting areas of work.

Promoting effective learning from adverse events is a core element of this role and we are seeking an experienced NHS governance practitioner to help support all health bodies in NHS Wale

The role will be responsible for supporting the learning assurance and case reimbursement programme

You will assist in the provision of training for practitioners across the complaints handling, redress and claims management and risk management. This will involve technical training and user-level training as required in both face-to-face and virtual settings.

The succesful post holder will also be required to support the review of Learning from Events Reports and Case Management Reports submitted to the WRP. Additionally, the post holder will be responsible for supporting the Learning Advisory Panel, and prepare recommendations on for approval or deferal of the matter by the WRP Committee.

Taking responsibility for coordinating the WRP Assessment programme, the postholder will work with specialist practitioners to plan and execute the programme of reviews of concerns management.

With a strong background in the governance and / or quality sector, you will assist in the design and development of best working practice.

At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.

We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement.
Innovation is built into everything that we do.

We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.

We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.

We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing.

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