Customer Service Administrator

**Role**:Customer Service Administrator

**Location**: Tonbridge

**Hours**:Monday to Friday, 8.30 - 5.00

**Salary**: £19,000 - 22,000

Due to expansion of the team, we have a fantastic opportunity to join our vibrant, evolving customer service team as a Customer Service Administrator.

The successful applicant will have a proven track record in a similar role and relevant sales or operational experience is desirable but not essential. You will have a good level of education and be technically competent with good commercial acumen.

**About you**
- Working internally and externally with multi-disciplinary teams.
- Attention to detail
- Good communicator and able to build sustainable relationships
- Excellent computer skills and good understanding of Excel
- Flexibility, customer focused approach to work.
- Experience of working with IFS ERP business system is desirable but not essential.

**Main Responsibilities**
- Deliver excellent customer service, in a friendly manner, to all allocated clients maintaining a level of trust and discretion in all areas of your work.
- Answering the telephone & redirecting calls.
- Handle and progress customer enquiries and orders.
- Process and manage Customer Quotations and Orders on IFS working closely with all other departments.
- Manage sampling supplies & process sample orders in timely manner.
- Contact clients to promote Heathfield & Co through regular personalised content marketing.
- Distribute customer correspondence such as Invoices, Quotations and Orders.
- Assist with the correspondence between the customer service team and their clients.
- Providing administrative support to the customer service team when required.
- Manage the external post.
- Maintaining the filing system for the processed orders.
- Data cleansing and maintaining of accurate customer and project records in IFS and CRM systems.

**About Us**:
Heathfield & Co’s decorative lighting is found throughout many of the world’s finest hotels and residential properties. The company draws upon its network of craftsmen and manufacturing facilities, providing comprehensive product collections and fully bespoke services.

**Benefits**:

- Wellness - we want you and your family to be happy and well and your best at all times, so you'll have free access to our Employee Assistance Programme (EAP) with 24/7 access to an array of wellbeing initiatives and services to help with everyday life.
- Eye Care - your eye health and sight can tell you a lot about your overall health, so you'll receive free access to eye sight tests.
- Cycle to Work Scheme (C2W) - fancy a new pair of wheels and want to reduce your carbon footprint at the same time? Our C2W scheme offers money saving on bikes, safety equipment, and other accessories while promoting healthier journeys to work.
- Tech Scheme - is the most affordable way to get the latest tech for you and your family. Save up to 13% on National Insurance and spread the costs. You can choose from thousands of products including categories like laptops, phones, smart health, white goods, gaming, photography and more
- Pension - we believe in your future and therefore have increased the employer contribution.
- Holiday - we appreciate everyone needs time off to help them recharge, therefore we start our holiday entitlement at 25 days and increase with length of service.
- Company Discount - no home is complete without a Heathfield & Co lamp, so we will give you a £500 voucher every year and a further 70% off all our products.

Heathfield is proud to be an equal opportunity employer and we're committed to equal employment opportunity and equal pay regardless of race, religion, colour, sex, national origin, sexual orientation, gender identity, or disability. Everyone is welcome here

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)