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Housing Resolutions Officer
2 weeks ago
Salary range: £38,934 - £40,755 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
**An excellent offer**
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
**The Post**
Within the Housing Needs Service is an exciting opportunity to join the Housing Resolutions Team as a Housing Resolutions Officer.
The Housing Resolutions Team provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. As well as tenancy audits and resolving customer complaints.
The Housing Resolutions Officer will be expected to visit Temporary Accommodation customers regularly to provide a range of tailored information and advice about more settled accommodation.
**The Person**
We are looking for a dynamic, hardworking and focused individual who takes pride in delivering excellent services. Also able to work proactively, is highly motivated and ready for a new challenge.
**Our Offer to You**
In addition to your salary, you will also get to enjoy the following benefits:
- 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service
- Very generous employer pension contribution
- Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)
- A wide range of family friendly policies such as parental leave
- Access to affordable parking nearby
- Access to our Zipcar scheme
- Access to our Employee Assistance programme for free confidential counselling
- Season ticket loan for public transport
- Cycle to work scheme and good onsite facilities
- Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.
Closing date: Sunday 08 June 2025 (23:59)
**Additional Information**
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here.
Brent has a positive approach to flexible working.
**Job Description
