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Service Desk Agent
2 weeks ago
**Job Title: Service Desk Agent
Location: Wolverhampton
Hourly Rate: £9.90
Duration: Temporary, ongoing
Shifts: Rota basis covering 24/7 (Nights/Days)
About the company**
Kelly Services are currently working in partnership with a leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that passon trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
**About the job role**
As a Service Desk Agent you will be responsible for providing 1st line support
- Acting as the first point of contact for both internal and external customers
- Managing incoming calls within agreed SLAs
- Logging incoming calls and ensuring all information is recorded and accurate
- Providing an initial assessment of all incidents and requests
- Maintain clear communication in line with company guidelines
- Monitoring all outstanding tickets
**Skills/experience required**
- Customer Service or experience in providing 1st Line Support, ideally with a minimum of 1 year experience
- Basic PC/literacy skills - confident use of MS Word, Excel and Outlook to a basic standard
- Ability to create new letters, use spread sheets to capture and store data in a clear and logical manner
- Ability to communicate with people at all levels (from end user to client)
- Ability to take ownership of incidents and enquiries
**Additional Information**
This is a full time role on a temporary basis with the view to becoming permanent. You will be on a rota basis covering a 24/7 pattern working 5 days out of 7 each week. You must be flexible working shifts across all hours each week.
Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.
