Billing Advisor

**BILLING ADVISOR**

The **Billing Advisor **roles are central to our activities and provides an opportunity to use a range of relevant skills. The main functions of the role is are to understand, generate and review customer bills.

Castle Water is one of the fastest growing and most successful companies in the utilities sector. We are a disruptive new entrant and market leader in the water market.

Our Billing Advisor salaries range from £21,917 to £25,000 per annum, and we offer a hybrid working model where most roles can be undertaken through a combination of home and office working.

We can promise you a hardworking and lively environment which will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.

**Key Responsibilities**
- Understand, generate and review customer bills, taking ownership or customer queries and following through to resolution.
- Build rapport, identify customer needs quickly, efficiently, and proactively to deliver excellent customer services,
- Work collaboratively with team members to ensure more complex customer queries are investigated and resolved.
- Assist and collaborate with ALL other area of the business when required, supporting them with billing queries
- Opportunity for involvement in automation and improvement of business processes
- Manage workload effectively ensuring all tasks are completed within given timescales

**Key Skills & Experience**
- Experience within a similar role - utilities, finance or banking back office/collections administration - preferred but not essential
- Ability to flourish in a high pressure, challenging and fast paced environment
- High level of numeracy, literacy, customer service and attention to detail required
- Basic Microsoft Excel capabilities
- High organised, flexible with a positive attitude, ability to work collaboratively and autonomously, and to prioritise work
- Excellent communication skills, both verbal and written, and must be comfortable working with numbers and calculations
- Ability and willingness to learn and develop
- Willingness to take ownership of issues and see them through to resolution
- Work independently, but also demonstrate excellent team working skills

**About the Company**

Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 12,500th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

**Job Types**: Full-time, Permanent

Pay: £21,917.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work Location: In person