Payments Advisor

Are you looking for a role where you can build valuable skills, solve problems, and be part of a fast-paced team? We’re looking for a **Payments Advisor** to join our team - a key part of our business that keeps things running smoothly.

As a Payment Advisor, you’ll work closely with our Payment Manager and be a key player in our SME Billing and Payments Team. This is a great opportunity to develop real-world experience in a supportive and professional environment, where you’ll gain skills that can take you anywhere in your career.

If you’re proactive, confident, and eager to learn, this could be the perfect role for you.

**Perks you’ll enjoy**
- Competitive salary: £23,400- £25,000 per year
- Company pension, life insurance and sick pay
- Cycle-to-work scheme and on-site parking
- Monday to Friday schedule, so your weekends are all yours

**What you’ll be doing**
- **Deliver top-tier customer service**:make sure our customers get the best experience possible
- **Answer payment and billing queries**: respond quickly and clearly to customer questions
- **Set up Direct Debits**: help customers manage their payments with ease
- **Review and adjust payment plans**: recalculate Direct Debit arrangements to ensure they’re accurate and fair
- **Work with different teams**: collaborate across the business to solve problems and improve processes
- **Be a team player**: share ideas and work with your team to make things better for everyone
- **Stay organised and on top of tasks**: manage your workload efficiently and meet deadlines
- **Take ownership**: handle customer queries with confidence and escalate issues when needed
- **Follow the rules**: ensure all work meets data protection and regulatory compliance guidelines

**What you’ll bring to the role**
- A strong problem-solving mindset with the ability to work quickly, accurately, and confidently when resolving complex issues
- Previous experience in an office environment, likely in an administrative role
- Proficiency in Microsoft Office, including Word and Excel
- Confidence in handling non-escalated customer inquiries, including payment allocation and Direct Debit queries
- A highly organised, reliable, and flexible approach with a positive attitude and the ability to work both independently and as part of a team
- The ability to perform well under pressure in a fast-paced environment, meeting tight deadlines and handling short-notice tasks
- Strong communication skills, with the ability to interact effectively with colleagues at all levels of the business

**Why choose Castle Water?**

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

**Job Types**: Full-time, Permanent

Pay: £23,383.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay

Work Location: Hybrid remote in Blairgowrie PH10 7BH