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Customer Service Advisor
2 weeks ago
CXC EMEA is delighted to be working in partnership with The Auto Group searching for a Customer Service Advisor.
**Who are The Auto Group?**
The Auto Group is one of the fastest growing warranty providers in the UK; created by professionals who have become frustrated with the lack of transparency and customer service offered by many warranty providers today. Our mission has been to create a brand known for the best range of products available today and combine them with a 1st class support, that gets our customers back on the road quickly, with as little inconvenience and stress as possible.
**What you will do**
- Provide outstanding customer service, understanding customer needs and gaining loyalty.
- Be an ambassador for our amazing brand and the values it represents
- Be a committed team member, act with integrity and be accountable for your work
- Have a positive mental attitude, be agile, proactive and reactive in a fast-paced environment
- Follow company policies and procedures and ensure excellent standards are always maintained
- Help maintain our in-house database
- Process customers claims in line with the company’s ethos.
**You’ll definitely**
- Have experience of working in a customer service environment
- Have a desire to learn and develop yourself as we have a lot of fabulous training opportunities
- Be a confident communicator and have a passion for helping people
- Have a desire to succeed and contribute within a team environment
- Above everything else, you'll live the Autogroup value and be ready for some serious fun
**You might even**
- Have experience of working in motor industry customer service role
- Know a thing or two about putting the customer first
**What’s in it for you?**
- Chance to be part of the successful brand
- A competitive salary + bonus
- 21 days holiday (plus bank holidays and your birthday)
- Company pension scheme
- Fantastic development opportunities
- Chance to be part of a fun vibrant team
**Salary**: £20,000.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 1 year (preferred)
