Client Service Advisor

2 weeks ago

Worcester Park, United Kingdom Trinity Homecare Full time

**About The Role**:
**Client Services Advisor - Worcester Park - Saturday & Sunday, plus bonus.**
- **Are you a motivated self-starter with a passion for healthcare?**:

- **Do you want to make a meaningful impact with a recognised and outstanding-rated care provider?**

**If so, we want to hear from you**

As the first point of contact for Trinity Homecare and its associated brands and service lines, you will play a crucial role in advancing customer enquiries through to the start of care. Reporting to the Group Head of Sales, you will use a consultative approach with strong objection handling and strategic follow-up skills.

You will be part of a dedicated team delivering excellence for clients and ensuring seamless collaboration with operations teams. Your enthusiasm, passion, and pride in working for Trinity Homecare Group will be integral to your success.

**What can we offer you?**

Our roles come with a fantastic set of benefits which really make a difference for you.

**Discounts and perks**: Uncapped Commission Enjoy a range of perks including performance-based bonuses, 25 days annual leave plus your birthday off, and a wide variety of career progression opportunities into cross functional senior leadership roles within the Trinity Group.

**Continuous Learning**: Develop your skills and knowledge through personalised development plans, one-to-one support, and access to a wealth of learning resources and activities.

**Making a Difference**: Contribute to a supportive work environment where your efforts are valued and recognised, and where you'll have dedicated time (paid) for volunteering within your working hours.

**What will the role involve as a Client Services Advisor?**
- Act as the first point of contact for all potential clients, driving new client registrations and meeting monthly sales targets.
- Provide clients with excellent brand and product knowledge, ensuring the products sold match their needs.
- Maximise up-sell and cross-sell opportunities across our service range and sister agencies.
- Achieve high levels of client service at all stages of the process to encourage repeat business.
- Meet and exceed personal objectives, including revenue, conversion, and productivity targets.
- Demonstrate total commitment to delivering excellent customer service.
- Capture source information for every inbound lead to enable performance tracking.

**Who are we looking for? **We're seeking individuals who will have a variety of the below;**

**Technical Skills/Experience**: Industry sales experience with a national care provider, preferably regulated. Alternatively, experience in consultative selling in sectors such as banking or insurance.

**Soft Skills**: Empathy, confidence, and articulation. Ability to be a trusted adviser and influencer.

**Behaviours**: Self-motivated, proud to work in healthcare, and a proactive approach to challenges.

**As much as agencies provide an excellent service, and are invaluable to the industry. For this role, we won’t need assistance.**

**About Us**:** Trinity Homecare Group’s brands include Berkeley Home Health, Trinity Homecare, Country Cousins, Patricia White’s, Fitzrovia, Premier Homecare and Genuine Care. Care is at the heart of everything we do, and it’s important that you are as passionate as we are about ensuring we have brilliant people to help us deliver.

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