Operational Insights Lead

The job in a nutshell

At Travelodge, in order to ensure our hotels are safe to operate, hotel activity is planned and resourced effectively and change project benefits are realised, we need to have the right reporting and data insights, and stakeholder engagement in order to consistently deliver a great experience to our customers and achieve our commercial KPIs.

The Operational Insights Lead role involves defining requirements, producing reports and insight, and engaging with key stakeholders cross functionally in order to drive actions and decisions to ensure a closed loop on activity planning & reporting ,and compliance activity that achieves a safe and secure hotel whilst delivering the perfect stay consistently.

The role will support the optimisation of our reporting function across Sleepy Hollow and Operations, leading 570 hotels in the UK.
- Some travel will be required

What you’ll be doing:

- Effectively engage and manage key stakeholders to ensure strategic objectives are measured and sustained
- Collating and presenting data with supporting analysis and insights to enable the achievement and embedding of core safety processes and project work
- Working cross functionally with the Central Operations team, broader Head office team and Field teams
- Supporting key business areas with business readiness planning, in particular supporting the peak trading, Housekeeping heroes recognition scheme and high impact launch activities
- Gather and maintain a wide array of data-related business processes and reporting (including entering information into existing databases)
- Creating new processes and programs to accurately input and store data
- Coordinate cross functional teams that gather data to enable report building, analysis and insights
- Produce reporting on a weekly and monthly basis, enabling key stakeholders and operational management teams to make informed decisions to ensure hotel activity is planned effectively, projects are delivered on time, benefit realisation, and hotels are safe to operate and drive performance
- Navigate multiple reporting systems to provide data accurately and consistently in a timely way
- Enable a culture of continuous development by maintaining a tracking and reporting structure where processes are simplified to encourage a method of keeping costs low in our hotel operations
- Updating process documentation
- Supporting business process improvement
- Building and maintaining strong internal stakeholder relationships at all levels, promoting communication and innovation

What we’ll expect from you
- Excellent skills in Excel & Google platform
- Excellent verbal and written communication skills. You’ll be comfortable working with and presenting to all levels
- Strong data modelling and analysis experience
- Able to demonstrate a keen eye for detail and problem solving skills in a similar or comparable role
- Decision making based on analytical insight and experience
- Being self-motivated and driven and your ability to work collaboratively with others.
- Excel & Powerpoint to an advanced level would be desirable
- Project management and/or project reporting experience

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:
I care about people
- I treat everyone in a way I would like to be treated
- I am easy to work with
- I have a can do attitude
- I care about the impact my work has on others

I pay attention to detail
- I do the little things that make a difference to our customers
- I work to brand standards
- I treat Travelodge time, equipment and stock as if it were my own

I drive for results
- I hit targets in my role and work at the right pace
- I take ownership of problems and try to fix them fast
- I look for ways to avoid future problems
- I look for ways to promote Travelodge

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your