Workshop & Breakdown Administrator

**Key Responsibilities**
- Receive and log breakdown, service and maintenance requests from internal and external customers accurately and promptly.
- Coordinate breakdown and service visits for plant machinery, ensuring timely response and resolution.
- Liaise with technicians and customers to schedule maintenance appointments based on priorities and availability.
- Planning service jobs, breakdowns and loler jobs with engineers for circa 1000 plant fleet items.
- Coordinate with suppliers to ensure timely availability of parts and service.
- Maintain comprehensive service records and databases for future reference.
- Prepare and issue service reports, including details of work carried out, materials used, and costs incurred.
- Create, manage and close job cards for repairs, servicing, and breakdowns on the hire system ensuring these are accurately completed by mechanics and promptly on completion of work.
- Generate purchase orders for parts and services, ensuring accuracy and adherence to budgetary guidelines.
- Be proactive with new and existing suppliers to support our mobile breakdown service ensuring the company achieves minimum rates.
- Ensure recharges to customers are agreed and acknowledged by customers and billed promptly thereafter.
- Create reports for plant maintenance costs, breakdown costs, completed jobs and supplier costs, implementing any continuous improvements required to ensure maximum production.
- Maintain clear and effective communication channels with internal stakeholders, including service technicians, operations team, and customers.
- Provide exceptional customer service by promptly addressing customer inquiries, concerns, and issues related to service delivery.
- Ensure customer satisfaction by addressing feedback and implementing improvement measures where necessary.
- Promote a continuous improvement culture.
- Mentoring junior members and apprentices
- Ad-hoc workshop admin duties as directed and required by the workshop management or business management team.

**Qualifications and Skills**
- Previous experience of at least 2 years in a similar administrative role.
- Previous experience in the plant hire industry would be desirable but not essential.
- Excellent organisational and time management skills to prioritise competing tasks effectively.
- Strong attention to detail, ensuring accuracy in documentation and service management.
- Driven, passionate and decisive. Able to solve problems rapidly.
- Exceptional communication and interpersonal skills to liaise with internal and external stakeholders.
- Can confidently communicate on the telephone.
- Proficiency in Microsoft Office Suite and experience using workshop management systems preferred.
- Ability to work independently, demonstrate problem-solving skills, and adapt to changing priorities.
- Excellent geographical knowledge of the UK regions we provide coverage of.
- Ability to work in a fast paced environment and react to urgent issues.
- Clean UK driving licence.

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Work Location: In person