E-commerce Assistant
5 days ago
Job description
**E-commerce Assistant (Full time)**
Monday - Friday 9-5pm (45 minutes for lunch included)
- Please note working hours can be slightly flexible. _
**Main duties for the role will include but not be limited to**
- Regular stock checks (counting and recording stock count)
- Regularly keeping the stockroom tidy & well organised
- Helping to take in & process deliveries (heavy boxes)
- Stock replenishment when restocks are delivered
- Fulfilling and packing customer orders in a timely manor to ensure quick delivery
- Booking courier collections
- Go above and beyond to give the best customer service to our customers wherever possible
- Be able to keep up to date and organised with on-going customer enquiries or complications
- Checking and processing customer returns and exchanges carefully
- Organising returned stock to go back to the correct place in the stock room and steaming any items which are sent back creased to ensure all items are in perfect condition for re-sale.
**Experience/ Skills**
- Preferable to have 1-2 years experience in a customer service or stockroom role.
- Strong work ethic, hardworking and super organised
- Extremely trustworthy & reliable
- Strong communication skills
- Ability to be adaptive and responsive to change
- Communicate effectively in high-pressure scenarios, such as complaint handling with difficult customers
- High level of attention to detail in all aspects of the role
- Computer literate on MAC
- Strong English literacy skills
- Excel knowledge would be useful
- Be passionate and enthusiastic about the role and brand
- Punctual
- Be able to work well in a small team environment and on your own
- Passion for the environment would be preferable
**Salary**: £17k
**Salary**: £17,000.00 per year
**Benefits**:
- Casual dress
- Employee discount
- Flexitime
Schedule:
- Monday to Friday
**Experience**:
- Customer Service or Stockroom: 1 year (required)
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