Neighbourhood Housing Officer

This is a hands-on, community-based role where no two days are the same. You’ll work directly with residents, supporting them to manage their tenancies and live well in their homes. Using your knowledge of housing law and services, you’ll take early action to resolve issues, support positive outcomes, and uphold landlord responsibilities. From tackling anti-social behaviour to managing tenancy breaches and improving estates, you’ll be out and about on your patch - building stronger, safer neighbourhoods one day at a time.

**About the role**

This is a hands-on, community-based role where no two days are the same. You’ll work directly with residents, supporting them to manage their tenancies and live well in their homes. Using your knowledge of housing law and services, you’ll take early action to resolve issues, support positive outcomes, and uphold landlord responsibilities. From tackling anti-social behaviour to managing tenancy breaches and improving estates, you’ll be out and about on your patch - building stronger, safer neighbourhoods one day at a time.

We want you to care about where you work and make a difference for these residents and communities.

**What you’ll need to be successful**:

- **Confidence working with people in challenging situations** - you’ll build long-term relationships with residents, manage sensitive conversations, support vulnerable tenants, and take enforcement action where needed. You’ll also represent us in multi-agency meetings, so being calm, credible and professional matters.
- **Proven experience of casework, partnership working and record keeping** - you’ll lead complex issues for the benefit of our residents, working with colleagues across other statutory services, health and social care and the Police, so experience in good case management is important.
- **Evidence of empowering communities and neighbourhoods** - we want to empower our residents to make a difference to their communities so your experience of engagement, improvement projects and involving stakeholders in local decision-making really matters.
- **Good judgement and resilience** - you’ll know when to listen, when to challenge, and when to escalate. This role isn’t always easy, and you’ll be trusted to manage risk, make fair decisions, and take action in the best interests of residents, the community, and for Cornwall Housing.
- **A full UK driving licence and access to a vehicle** - this is a patch-based role covering around 500 homes where visibility matters. You’ll be out meeting residents, inspecting homes and estates, and taking proactive steps to improve neighbourhoods.

To find out more about the role and requirements, please view the Role Profile.

**Our offer to you**

**Salary**:£34,369 per year

**Working Hours**:37 hours per week

**Base**:Hybrid working - working from office, home, site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week.

Your base will be either:

- North East = our main office in Chy Trevail, Bodmin, PL31 2FR
- South East = Luxstowe House, Liskeard, PL14 3DZ
- West = New County Hall, Truro, TR1 3AY

We’re recruiting roles across all our Regions Our North-East area covers from central towns of Bodmin to the seaside at Bude, from Launceston and over to picturesque Padstow, Camelford and Wadebridge. Our South-East area is from central towns of Liskeard to Torpoint/Saltash overlooking the Tamar, and across our beautiful coastline from Rame Head to Looe and St Austell. Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas, across to the stunning coastlines of Perranporth and St Agnes. We’re also expanding around rejuvenation schemes in Redruth and further west.

**What you’ll get from us in return is**:

- A challenge like no other - Cornwall is unique and so are we
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
- A senior management team who will listen and support you, and encourage your ideas and creative thinking
- Investment and support in your continuous learning and development
- Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
- And a chance to really make your mark

**Safeguarding**

**To apply**

Interviews are planned for Wednesday 4 and Thursday 5 June 2025, at our main offices in Chy Trevail, Bodmin.

We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.

**Contact us**

**Thank you for your inter