1st Line Support Engineer

5 days ago


Nottingham, United Kingdom Henderson Scott Full time

My client, a leading IT Company, are looking for a 1st Line Support Engineer, the position is due to growth in the organisation and will be joining the established IS Team. The role of 1st Line Support Engineer will be responsible for resolving internalqueries, ranging from potential issues from users to performing general admin tasks across three main internal systems such as SID, Salesforce & ServiceNow.

**Responsibilities**:

- Support users in both active & reactive circumstances.
- Be the first point of contact within the IS team.
- Identifying common user issues & look to view if this is a wider problem.
- Perform administrative duties across Salesforce, SID & ServiceNow.
- Assisting the development team by performing testing & rollout duties.

Individual Requirements:

- Experience with working as part of a development/support team.
- Computer Science or any other IT related degree.
- Avid interest in Computer Programming.
- Excellent written & verbal communication skills.



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