1st Line IT Support
1 day ago
Are you keen to start a new career in IT and join an organization where you can grow and develop?
We are looking for someone who is passionate about IT and is keen to develop their career. The role would suit someone with a little technical knowledge and experience but is ultimately passionate about all things technology.
We are looking for a self-motivated individual that prides themselves in working to high standards to meet customer and requirements. The role will require a logical and methodical mind, with attention to detail.
**NG1, Nottingham, Hybrid Working _(2 days home based, 3 days office based)_**
**Full Time, Monday - Friday, 1 in 3 weekend working with scheduled day off.**
**Shift working, 8h a day with earliest start at 7am and latest start at 11am**
**Salary - £19,804pa raising to £20,417pa after 6 months**.
Main purpose/role summary:
Knowledge of ITIL and ISO20000 environment would be preferred.
Main Areas of Responsibility
- Answer incoming calls, to ensure we operate within our Service Level Agreement
- Log and manage all incidents within our incident management tool, and take ownership of seeing these through to resolution.
- Deliver a 1st class consistent quality service, through following our iso20000 processes and procedures
- Work to goals and objectives on a daily, weekly and monthly basis. Taking ownership of your own development and progression
Key Role Competencies
- Listening_
Must be able to demonstrate great listening skills, to fully understand and document the issues as they are reported.
- Speaking_
Must be able to demonstrate a clear and easy to understand phone manner.
- Writing Skills_
- Empathy_
Must be able to relate and demonstrate empathy to all callers
- Targets_
Must be able to demonstrate the ability to work to targets and follow instructions.
- Ownership_
Must be able to take control of your own development, and maintain the ownership of your career, through the support of your team leader, supervisor and manager.
- Attitude_
Must be able to clearly demonstrate the 'cando’ approach to any task.
-
1st Line Support Analyst
1 day ago
Nottingham, United Kingdom Clayton Legal Full time**1st line Support Advisor** **Nottingham** **Salary negotiable dependent upon experience** Our client, one of the Uk’sLeading Law firms, with Offices acrossLondon and the Midlands are looking to recruit a 1st Line Support Advisor to join their team in Nottingham. **What’s in it for you?**: - Competitive salary depending on experience - The opportunity...
-
1st Line Support Engineer
5 days ago
Nottingham, United Kingdom Henderson Scott Full timeMy client, a leading IT Company, are looking for a 1st Line Support Engineer, the position is due to growth in the organisation and will be joining the established IS Team. The role of 1st Line Support Engineer will be responsible for resolving internalqueries, ranging from potential issues from users to performing general admin tasks across three main...
-
1st Line Support Engineer O365
2 weeks ago
Nottingham, United Kingdom In Technology Group Limited Full time**1st Line Support Engineer O365 - MSP** My client has an immediate requirement for a 1st Line Support Engineer to work within an MSP environment on an initial short-term contract. You would be working within the following skills as a minimum: - Office 365 - Citrix - Active Directory - Windows 10 - Windows Server - Exchange - Data Backup If you fit the...
-
3rd Line Support
2 weeks ago
Nottingham, United Kingdom Premier IT Full time**Role: 3rd Line Support** **Location: Nottingham - Hybrid** **Salary: up to £38,000 DOE** **Type: Permanent** Premier Group are currently engaged with a well-established client in Nottingham, who require **3rd Line Support**due to a promotion within the team. The successful **3rd Line Support** engineer will be joining a team who are focused on developing...
-
2Nd Line Support Engineer
1 week ago
Nottingham, United Kingdom Principal IT Full time2nd Line Support Engineer - £28,000/£35,000 per annum - Nottingham Principal IT are working with a global player in the Cyber Security sector that are looking for an IT 2nd Line Support Engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous...
-
2nd Line IT Support Engineer
1 week ago
Nottingham, United Kingdom Principal IT Full timeA leading IT recruitment agency is seeking a 2nd Line Support Engineer based in Nottingham. This role offers a salary range of £28,000 to £35,000 per annum and emphasizes supporting bespoke computer systems while allowing for professional development. Ideal candidates should possess strong skills in Windows management and networking fundamentals. This...
-
1st or 2nd Line Support Technician
3 weeks ago
Nottingham, United Kingdom SIA Ltd Full timeSIA Ltd is based in Lady Bay, Nottingham. Founded in 1994 we have approximately 250 clients nationwide achieved through referral and reputation. We are a team of 8 who work closely together to ensure the best support for our clients, from an excellent working environment. We have a 1st and 2nd line support position available. All necessary training will be...
-
1st Line IT Support Service Desk Engineer
1 week ago
Nottingham, United Kingdom Marmion Full time**1st Line IT Support Service Desk Engineer** - **Nottingham**: - **£23,000 - £25,000pa DOE**: - **Free on-site parking/ WorkBYTRAM discounted travel scheme**: - **Excellent Benefits** **THE OPPORTUNITY**: Our client is very committed to and actively encourages all colleagues to pursue personal and professional development objectives which will be...
-
IT Helpdesk Analyst
3 weeks ago
Nottingham, United Kingdom SIA Ltd Full timeSIA Ltd is based in Lady Bay, Nottingham. We have a 1st and 2nd line support position available. All necessary training will be given - with potential for Microsoft Certification. Salary based on experience. The position is in-person (please do not apply if you require home working). Initial duties may include machine builds, dealing with clients via the...
-
Cluster IT Technician – 1st Line
2 weeks ago
Nottingham, United Kingdom Code Red Associates Full timeCluster IT Technician – 1st Line £22,000 - £24,000 Barnet, Walthamstow, Purfleet | Permanent Code Red are representing a client that is looking for a IT Support Technician to travel and support schools within the academy trust in Barnet, Walthamstow, Purfleet. Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Installing and...