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Retail Team Leader

2 weeks ago

Alnwick, United Kingdom The Alnwick Garden Full time

**Main purpose of the role**

Supervision of service-related activities and line management of Retail Assistants

**Duties and Responsibilities**

Team leaders are required to be flexible according to business requirements. The focus of each job may vary however, it is expected that activities will typically include the following:

- Provide outstanding customer service to visitors to The Alnwick Garden
- Answer retail queries both in person and over the phone, selling and promoting the goods available to visitors in the Gift Shop
- Replenish the shop floor stock; this includes carrying or lifting stock from the store to the shop.
- Operate our till system in accordance with the Alnwick Garden’s financial procedures.
- Process new deliveries, unloading, unpacking and checking stock against delivery notes.
- Assist and manage Retail Assistants to ensure they cover their roles and responsibilities.
- Handle feedback, queries, and complaints from customers
- Provide reports to Retail Manager on a daily and weekly basis
- Manage and motivate staff to improve their quality of service, meet sales targets, increase sales and profit for the shop
- Organise team members to deliver service effectively and monitor performance including performance feedback and conducting team appraisals. Ensure all team members get involved and feel included.
- Organise quarterly stock count and support the manager in ensuring accurate stock record
- Identify and support team members who can and are willing to evolve their careers within the service
- Train new team members to learn procedures and standards for all general tasks
- Ensure cleaning standards and safety procedures are adhered to
- Implement relevant promotions and activities related to the venues
- Operate ACESS system and ensure that all staff are fully trained to operate it efficiently
- Promote forward planning and ensure that the ordering of stock is carried out according to the checklists and business levels
- May be required to hold a personal alcohol licence within the designated area
- To undertake any reasonable request from your line manager or senior

**Personal Specification**
- 2-3 years of experience in a similar work environment
- Experience in leading teams
- Basic PC skills (Word, Excel, Powerpoint)
- Self motivated and able to mkotivate others to perform and achieve
- Ability to problem solve to resolve often complex or urgent issues
- Good communication skills with both customers and colleagues
- Ability to work well as part of a team and on own initiative where required
- Able to prioritise tasks and delegate to team members
- Ability to follow detailed instruction and implement work plans
- Willingness to learn new systems and processes and support others in that learning
- Composure under pressure
- Good understanding of cost control and gross profit and sales mix and the effect of promotions as well as the basics of profit and loss
- Ability to maintain a variety of operating and general records and to prepare reports