Nhs Patient Services Administrator

1 week ago

Manchester, United Kingdom Optegra Full time

Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our friendly team in Manchester on a permanent full time basis. You will be responsible of delivering excellent customer service to patients, providing advice and guidance at all stages of the patient journey. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs. **The role is hybrid 4 days in the offfice and 1 day working from home, please note 4 weeks of induction training will be conducted at the Office.**

**Company Overview**

At Optegra we work with inspiring, passionate, and highly skilled teams with a common goal to deliver the highest standards of patient care. We’re a small company that does big things with a family feel and our people are at the heart of it. As a leader in specialist eye care, we take pride in knowing our patients are the focus of everything we do and can live better lives because of the treatments we provide.

Our business is growing, as we continue to provide treatments on behalf of the NHS as well as elective eye surgery. There has never been a better time to join Optegra

**Benefits**

As part of the Optegra Team, you’ll have access to brilliant pay and benefits, including
- Generous salary which is reviewed annually. This role pays up to **£23K** **FTE **dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Private Healthcare, 24/7 GP appointments, physio and counselling for your wellbeing
- Free laser eye treatment for you and 20% discount for friends and family
- Learning and development which supports you to be the best you can be and progress on your career path
- Access to thousands of discounts from all the big (and plenty of small) names on the high street, including retail, supermarkets, travel and hospitality to help your money go further
- SMART working - because we believe in work life balance

**The Role**

As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.

**What You’ll Need**
- Experience of working in a healthcare environment or ophthalmic sector
- Commercial awareness with passion for delivering high standards of customer service and clinical care
- Excellent communication skills and a passion for Vision Correction
- Experience of using patient administration systems and electronic medical record systems
- Highly organised, with clear forward planning and ability to flex according to customer needs
- Excellent attention to detail
- Highly motivated and able to work autonomously
- Experience of building and maintaining exceptional relationships with colleagues and customers
- Ability to deal with challenging behaviours

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

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