Nhs Patient Services Administrator

5 days ago

Manchester, United Kingdom Optegra Full time

Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our amazing and supportive team in Manchester Eye Hospital for **12 months fixed term contract**, t**he role is hybrid 4 days in the offfice and 1 day working from home, please note 4 weeks of induction/training will be conducted at the Office.**

**Company Overview**

Optegra is a world leader in specialist eye care, we take pride in knowing our patients are at the heart of all we do and can live better lives because of the treatments we provide.

**Benefits**

We are rated as a ‘**great place to work’** and here are some of our amazing benefits:

- Generous salary which is reviewed annually. This role pays up to** £26K**dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Flexible working and SMART working schemes - because we believe in work life balance
- Funded training and development - because we believe in our people
- Celebrating your anniversaries - because we value loyalty and commitment
- Annual STAR awards
- Blue Light Card (amazing discounts online and on the high street)
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
- Enhanced maternity and paternity leave
- Cycle to work scheme and season ticket loan

**The Role**

As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.

**What You’ll Need**
- Experience of working in a healthcare environment or ophthalmic sector
- Commercial awareness with passion for delivering high standards of customer service and clinical care
- Excellent communication skills and a passion for Vision Correction
- Experience of using patient administration systems and electronic medical record systems
- Highly organised, with clear forward planning and ability to flex according to customer needs
- Excellent attention to detail
- Highly motivated and able to work autonomously
- Experience of building and maintaining exceptional relationships with colleagues and customers
- Ability to deal with challenging behaviours

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

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