IT Service Design

1 week ago

Hammersmith, United Kingdom Harrods Careers Full time

We are looking for an IT Service Design & Transition Manager FTC to join our IT team here at Harrods. You will be responsible for service design and the transition of SAP Rise / S4Hana service(s) into live operations, thus ensuring the program transitions smoothly into service with appropriate measures and support.

This is a 18-month Fixed Term Contract.

**About The Role**

As the IT Service Design & Transition Manager you will be working collaboratively to assist in embedding a service management culture within the Project Life-Cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs of the service.

You will also;
- Ensure adequate monitoring across the SAP landscape is in place, and that the necessary processes and procedures are in implemented to respond to alerts and incidents, whether that’s within business hours or during out of hours callouts to the on-call team
- Identify and implement Continuous Improvement Plan
- Ensure all issues are logged with resolution details, KB articles are authored, reviewed and published to empower downstream all the way to the user
- Reduce overall project and operational risk by challenging and uncovering design issues early in the project lifecycle, sharing implementation best practices, and recommending solution alternatives.
- Measure and review operational performance against SLAs and NFRs, and where relevant ensuring third party vendors meet their contractual commitments

**About You**

We are looking for someone who is has previous experience in Service design and transition, including hyper care and early life support principles. It is important for this role that you have an understanding of operational environments, specifically SAP, Finance, and Supply chain operations and a broad Understanding of operational environments, specifically SAP, Finance, and Supply chain operations.

You will also have the following;
- Ability to influence stakeholders
- Ability to work across boundaries
- Excellent negotiation and conflict management skills
- Excellent written and verbal communication skills
- Strong customer service focus when dealing with both internal and external parties.
- Excellent time-management skills and the ability and willingness to multi-task.

**About Us**

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

**Our Promise to You**

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

**Uniquely You

  • Internal Sales

    2 weeks ago

    Hammersmith, United Kingdom Dental By Design UK Full time

    Internal Sales & Patient Conversion Advisor Dental by Design – Hammersmith, London (On-site) Turn Enquiries Into Action – Join Dental by Design Dental by Design is redefining what private dental care means in London. As we continue to grow, we’re looking for a confident, commercially minded Internal Sales & Patient Conversion Advisor to take ownership...

  • Internal Sales

    3 days ago

    Hammersmith, United Kingdom Dental By Design UK Full time

    Internal Sales & Patient Conversion AdvisorDental by Design – Hammersmith, London (On-site)Turn Enquiries Into Action – Join Dental by DesignDental by Design is redefining what private dental care means in London. As we continue to grow, we're looking for a confident, commercially minded Internal Sales & Patient Conversion Advisor to take ownership of...

  • Internal Sales

    2 weeks ago

    Hammersmith, United Kingdom Dental By Design UK Full time

    Internal Sales & Patient Conversion AdvisorDental by Design – Hammersmith, London (On-site)Turn Enquiries Into Action – Join Dental by DesignDental by Design is redefining what private dental care means in London. As we continue to grow, we’re looking for a confident, commercially minded Internal Sales & Patient Conversion Advisor to take ownership of...

  • Internal Sales

    3 days ago

    Hammersmith, United Kingdom Dental By Design UK Full time

    Internal Sales & Patient Conversion AdvisorDental by Design – Hammersmith, London (On-site)Turn Enquiries Into Action – Join Dental by DesignDental by Design is redefining what private dental care means in London. As we continue to grow, we’re looking for a confident, commercially minded Internal Sales & Patient Conversion Advisor to take ownership of...

  • Family Hub Practitioner

    2 weeks ago

    Hammersmith, United Kingdom Service Care Solutions Full time

    Family Hub Practitioner Based in Hammersmith, London 36 hours per week | Initially 3 months £25 per hour (via umbrella) (£20 PAYE an hour) Are you passionate about supporting children, young people, and families to achieve their full potential? We’re looking for an enthusiastic Family Hub Practitioner to join the Family Hubs team in the London...

  • Senior Infrastructure Engineer

    6 days ago

    Hammersmith Broadway, United Kingdom Vertex it Solutions Full time

    Senior Infrastructure Engineer Duration: 12-month fixed-term staff contract (not contract), with a strong potential for conversion to a permanent role. Location: This role is office based ,located in Hammersmith, London + 1 day remote work per week We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join our global IT...

  • Art and Design Technician

    2 days ago

    Hammersmith, United Kingdom ASQ Education Full time

    **Art and Design technician **-Mainstream Secondary School - West London** We are looking for an enthusiastic Art and Design Technician (Graduate or Experienced) who would be interested in working within a school setting. My client is looking for someone to come in and help within the Art and DT department. This is a full-timepermanent role starting...

  • Telesales Executive

    1 week ago

    Hammersmith, Greater London, United Kingdom Dental By Design UK Full time

    Telesales Executive Dental by Design – Hammersmith, London (On-site) Turn Enquiries Into Action – Join Dental by Design Dental by Design is redefining what private dental care means in London. As we continue to grow, we’re looking for a confident, commercially minded Telesales Executive to take ownership of our inbound enquiries and convert them into...

  • Internal Sales

    1 week ago

    Hammersmith, Greater London, United Kingdom Dental By Design UK Full time

    Internal Sales & Patient Conversion Advisor Dental by Design – Hammersmith, London (On-site) Turn Enquiries Into Action – Join Dental by Design Dental by Design is redefining what private dental care means in London. As we continue to grow, we’re looking for a confident, commercially minded Internal Sales & Patient Conversion Advisor to take ownership...

  • Internal Sales

    2 weeks ago

    Hammersmith, Greater London, United Kingdom Dental By Design UK Full time

    Internal Sales & Patient Conversion Advisor Dental by Design – Hammersmith, London (On-site) Turn Enquiries Into Action – Join Dental by Design Dental by Design is redefining what private dental care means in London. As we continue to grow, we're looking for a confident, commercially minded Internal Sales & Patient Conversion Advisor to take ownership of...