Bank Ward Clerk

This is Bank position and more than one position maybe available. You may also be offered shifts in other administrative positions within the trust.
Assist and support the department with day-to-day clerical activities.
Act as the first point of contact for the patients dealing appropriately with all communications and tasks, including sensitive issues.
Answering the telephone and dealing appropriately with all enquiries,
Maintain the admission, discharge, and transfer activity of all patients within the department.
Use Trust systems, including waiting lists and patient tracking list information, to ensure patients are booked and scheduled in the correct order.
Arrange patient follow-up appointments as directed by medical / nursing staff.
Enter data and maintain of safeguarding database, ensuring information is updated in a timely manner.
Deliver high customer service in all interactions with patients, their relatives, carers and staff to ensure the highest patient privacy and dignity standards.
Patient Record Maintenance
- Ensuring correct and accurate personal details are up to date on all patient documentation.
Follow Trust policy in relation to processes for assessment and management of potential overseas visitors, including the accurate recording of information and escalation of concerns to the line manager.
Use local and national systems to enable the booking and scheduling of appointments.
Maintain an up-to-date electronic and paper office filing system appropriate to the relevant department and undertake the filing of patient records.
Assist the ward staff with general administrative duties,
Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:
Role
The post holder is responsible for booking patient appointments, visits and associated administrative duties. In addition, the post holder will support the referral, triage and appointment booking processes using Trust systems and waiting lists to contact and offer patients appointments and assist and support the Matron/ Shift Leader with day-to-day clerical activities at the ward level.
- Be able to deal face to face and on the telephone with a wide range of public and professional staff courteously and professionally and always maintain confidentially.
Undertake clerical duties answering the telephone and relaying messages and enquiries promptly.
Provide effective verbal, written and electronic communications.
Main

**Responsibilities**:
Assisting and supporting the Matron/ Shift Leader with day-to-day clerical activities.
Act as the first point of contact for the patients dealing appropriately with all communications and tasks, including sensitive issues.
Answering the telephone and dealing appropriately with all enquiries, redirecting to relevant staff and departments in a timely manner.
Deal with incoming telephone calls from expectant/ new mums, other relatives, midwives, GP surgeries and other hospital trusts.
Maintain the admission, discharge, and transfer activity of all patients within the department.
Use Trust systems, including waiting list and patient tracking list information, to ensure patients are booked and scheduled in the correct order.
Arrange patient follow-up appointments as directed by medical / nursing staff, informing patients of appointments.
Escalate issues related to the booking and scheduling of patient appointments in agreed timescales to supervisory and management staff.
Handle enquiries from patients and staff concerning appointment booking and scheduling through a variety of media, although predominantly through telephone
Enter data and maintain of safeguarding database, ensuring information is updated in a timely manner.
Liaising with other departments and staff to obtain /deliver information relating to patients and department management.
Deliver a high level of customer service in all interactions with patients, their relatives, carers and staff to ensu