Compliance and Enforcement Case Officer

Job ref: 207940

TPR grade: R&O Grade 11

**About us**:
More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.

Everyone at TPR plays an important role in helping to keep more than £2 trillion of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.

It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women’s Network, which offer spaces to connect.

Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.

We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.

**Role**:
We are looking for a Case Officer who will ensure a pro-compliance culture with Automatic Enrolment (AE), including Maintaining Contributions.

Working independently and as part of a team, you will be responsible for undertaking and delivering effective investigations and regulatory outcomes across a range of enforcement options. You will provide effective end to end management of a portfolio of selected cases in line with agreed policies and procedures.

This will involve setting case strategies, carrying out investigations, information gathering work with a wide range of stakeholders (employers, schemes, workers / members), resolving cases through education and engagement, using the regulator’s enforcement powers or escalating where appropriate, and making recommendations for case closure / disposal.

**Responsibilities**:
You will:

- provide professional, effective end to end case management to maximise compliance with AE and protect members’ benefits in line with agreed policies and procedures
- be able to undertake high volumes of work and use a risk-based approach to prioritise and escalate cases when necessary
- proactively liaise with scheme providers, savers and other interested parties to secure information in the correct manner, and personally analyse and present findings
- review and challenge documentation provided by stakeholders including payroll related products, reports, company structures, financial information
- identify risk in line with current policies, procedures and statutory guidelines, with prompt escalation of case related risks
- contribute to continuous improvement of processes and knowledge management
- have excellent systems and processes understanding with experience of working across different IT platforms and with the ability to cross reference data

**Essential and desirable criteria**:
**Essential**:

- Demonstrable experience within either an investigative, regulatory, or similar environment.
- Demonstrable experience of end-to-end case management gained through investigations, complaint handling or related activities.
- Ability to handle high volumes of work, managing around 35 cases at any time; able to prioritise when necessary and maintain attention to detail and accuracy.
- Experience of working with sensitive material, following policies and guidance to ensure integrity and security, including an understanding of GDPR principles.
- Experience in dealing with internal and external customers / stakeholders at all levels.
- Excellent written, verbal, and non-verbal communication skills with an ability to tailor approach to the audience and circumstances, on a case-by-case basis, whilst delivering a clear, consistent and authoritative message - particularly to unwilling, adverse and/or hostile individuals.
- Sufficient knowledge and technical ability to effectively use several IT related systems (case management system, reporting databases, customer relationship management and others).

**Desirable**:

- An awareness of AE and Pensions Act 2008.
- A nationally recognised qualification or accreditation as an investigator. Proven experience of successfully working in an investigatory (criminal or regulatory) environment with case management expertise.

**Person specification**:

- Ability to prioritise and use initiative.
- Problem solving and analytical skills.
- Communication skills at all levels.
- Attention to detail and accuracy.
- Personable and a team player.

**Salary and benefits**:
As well as a salary, starting from £28,233, we offer:

- Civil Service Pension arrangements, which are recognised as some of t