Commercial Support Administrator

We're a Regional Food waste collection service nimble enough to act and big enough to make an impact. For more than 13 years, we've worked to make a positive difference for our clients and communities across London. Bio Collectors collect food from business across Greater London and converts it into energy, Biogas & digestate.
We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and want to work for a company making a difference every day, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the skills you can bring us.

**Overview**

Due to our continued business growth, we have an exciting opportunity for an individual looking at developing a career in the sustainability sector. Based in our offices in Mitcham CR4, this is an opportunity to work directly with our fabulous commercial team, provide outstanding service, and creating an impact every day. The role will allow you to grow and develop whilst making a real difference to the internal and external teams.

The role is a hybrid office-based, working from home with the initial expectation of 3 days based out of the office.

Hours: 8.30am - 5pm Monday to Friday.

Generous Holiday entitlement

On-site parking available.

Full training will be provided

**Responsibilities**
- Check data accuracy in orders and invoices
- Setup and logging of new/terminated services and accounts
- Contact clients to obtain missing information or answer queries
- Liaise with the transport & Sales departments to ensure timely responses to queries
- Maintain and update sales and customer records
- Maintain service calendar detailing planned customer amendments
- Communicate important feedback from customers internally
- Ensure KPIs are met and report any deviations
- Weekly and Monthly report generation
- Any other admin duties as required by business.

Requirements & Skills*
*
- Proven work experience as an Administrator and/or Customer Services representative
- Excellent typing and language skills
- Good phone manner
- Hands-on experience with CRM software and MS Office (MS Excel in particular)
- Understanding of sales performance metrics
- Excellent organisational and multitasking skills
- A team player with a high level of dedication
- Ability to work under strict deadlines

**Our Company**

Bio Collectors has been at the forefront of A.D in London since 2009, when it took over a failing composting plant and converted it into a modern and efficient A.D facility and processing up to 100,000 tons of food waste per year.

Starting with just one vehicle, offering collection services to local schools for their canteen waste, the business quickly grew to over 20 vehicles today, providing on average 300 individual collections per day, six day's a week, to businesses across Greater London.

Our fleet of award-winning, food-waste-powered collection vehicles exceeds all road emissions and ULEZ standards, ensuring that our services are at the forefront of greater London's sustainability and circular economy.

Bio Collectors is one of the only Anaerobic Digestion sites in the U.K certified by the British Gas Council to provide bio-gas directly into the National Grid. The energy produced from recycling food waste is provided straight to homes and businesses, helping reduce the U.K's reliance on far less sustainable sources, such as fracking. The process also produces a nutrient-rich (and award-winning) fertiliser from food waste called Digestate. By providing this to farmers, Bio Collectors are helping to rejuvenate the soil and improve the quality of their crops without the need for damaging and environmentally unfriendly chemical alternatives.

Bio Collectors is proud to be offering a trusted and efficient closed-loop service to London's vast array of restaurants, schools, hospitals and many other businesses, helping to ensure a cleaner and more sustainable future for everyone.

**Salary**: £24,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday