Customer Support Advisor

1 week ago


StokeonTrent, United Kingdom LiveScore Full time

**Remuneration Package**
- **_£22,400 + plus night shift allowance when applicable
-**:

- **_Up to_**_ 20% _**_annual_**_ company bonus_**:

- **_Excellent company benefits include hybrid working after _**_completion_**_ of 4 month probation and training period_**

**The Role**

Do you live and breathe sports? Would you like the opportunity to work for an organisation that not only encourages your passion, but even has live sports events playing in the background? Well, if this sounds like you, then this is an incredible opportunity for a very unique organisation

You need to be flexible on working hours, but you will be well rewarded

With a rapidly growing customer LiveScore is going through another exciting period of growth. This is a fantastic opportunity for a Customer Support Advisor to join what is a fast-growing operator in Europe.

There are a number of exciting opportunities to join this extremely successful and dynamic organisation as they look to grow a 'best in class' team. Superb, fun and passionate working environment, coupled with world class technology make this a unique opportunity to join a forward thinking, progressive organisation.

**Key Responsibilities**
- Respond professionally to a range of live chat queries across multiple customers via our customer service software.
- Take inbound calls from new and existing customers providing solutions and aiding bet queries.
- Listen, probe and investigate enquiries to determine the underlying needs of the customer.
- Communicate in a prompt, thoughtful and clear manner.
- Address any issues of conflict or complaint.
- Remain vigilant of any suspicious activity and escalate accordingly.

**Key Skills/Experience**
- Previous customer service and problem-solving experience.
- Excellent listening skills and the ability to identify the customer issue adapting approach accordingly.
- Be IT literate with good written communication skills.
- Flexibility, drive and an enthusiasm to succeed.

**The Person**

**What we can offer?**
- Competitive salary
- Performance bonus
- Childcare Voucher scheme
- Private Healthcare scheme
- Free on-site parking
- Enhanced Maternity/Paternity/Adoption pay
- Ride to Work Scheme
- Virgin Tribe - access to exclusive Virgin offers and experiences
- Life Assurance (3x salary)
- Contributory Pension Plan

**About Us**

Welcome to LiveScore Group. We are home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.

Whether it is LiveScore delivering real-time sports scores or free-to-air live streams to its users across 200 territories, or LiveScore Bet and Virgin Bet offering innovative and trusted sportsbook betting opportunities, we bring our audiences closer than ever to the sports they love with our best-in-class products.

This is a truly exciting time to consider joining our team within the LiveScore Group. Across our core brands at LiveScore, LiveScore Bet and Virgin Bet we are offering the chance to work in the heart of the sport industry, as we look to quickly expand our successful, privately-owned business.

With offices and roles based in London, Stoke, Galway, Vienna, Gibraltar, Lagos and Prague, our staff are part of a truly international business that is training and growing together, and empowered to build a bright and rewarding future.

**Anzo Group (holding company to LiveScore Group and Roxor Gaming)



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