Customer Service Co-ordinator
1 week ago
Polypipe Ulster is part of Genuit Group, a leading provider of sustainable water, climate, and ventilation management solutions for the built environment. We benefit from shared expertise, innovation, and a commitment to shaping a better, more sustainable future. Genuit Group companies work collaboratively to deliver high-performance products and systems that support the construction of safe, efficient, and environmentally responsible building across the UK and beyond.
**Role Overview**
As a Customer Service Co-ordinator at Polypipe you will provide a professional and efficient first point of contact for our valued Customer base and external salesforce, ensuring delivery of excellent customer service every time.
**Key Responsibilities include**:
- Co-ordinating across company functions, ensuring customer satisfaction is optimised and ensuring all parties involved are kept informed and up to date of any changes in a timely manner.
- Managing a variety of different queries from customers / sales force representatives.
- Customer support, including service, pricing, technical and product queries.
- Advising customers and sales representatives on stock management issues and providing approximate dispatch dates.
- Providing customers with updates relating to overdue orders or balances.
- Managing and providing a professional, timely problem resolution to our customers
- Providing administrative and after sales support for the Sales Director and salesforce team.
- Compiling/ analysing sales data and produce weekly and monthly meeting reports.
- Questioning and processing “non-delivered” orders, raising a credit and a new order.
- Maintaining customer records ensuring pricelists are accurate.
**Skills and Experience**
- A passion for Service excellence
- GCSE Grade C in Maths & English or equivalent
- Experience in Customer Service or logistics
- Proficient in Microsoft Office Package particularly excel, word and PPT
- Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels
- Ability to work on own initiative and prioritise a wide variety of tasks
- A pro-active approach
- Previous experience with sales Logix, Crystal or Sage products would be advantageous
**Benefits**
- Entitled to 25 days holiday
- Holiday purchase scheme
- Pension contribution matched to 8%
- Life Assurance
- Enhanced maternity and paternity pay
- Various health and wellbeing initiatives
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: In person
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