Customer Service Administrator

2 days ago

BurtonOnTrent, United Kingdom Hellmann Worldwide Logistics Ltd Full time

**Customer Services Administrator**

**Location**: Burton

**Hours**: Full time, 40 hours per week with ½ hour unpaid lunch break.

Hours of work are 08.30 - 5.00pm. Operational hours are 7AM - 7PM therefore flexibility may be required at peak periods.

**About the position**:
To provide excellent customer service to all existing and prospective customers and to assist with increasing the company’s revenues through maintaining and developing customer relationships.

**Key Tasks and Responsibilities will include**:

- Responding to customer enquiries and queries in a professional and prompt manner.
- Liaise with all new and regular customers on all queries and issues through regular contact by telephone.
- Ensure accurate data is entered into appropriate systems including key tracking events and rates.
- Take all incoming calls from customers and all bookings using appropriate documentation.
- Making regular contact with all Accounts by telephone to ensure the development of relationships
- Developing relationships with the Sales team and the Operations team to share customer knowledge and provide business support.
- Responding to the requirements of all customers and to learn to fully understand and be conversant with the Standard operating procedures.
- To assist with ensuring any special shipping requirements or instructions are clearly specified.
- Comply with all relevant work and safety legislation, standards and organizational procedures and UK security regulations.
- Assist the Customer Services/Branch Sales operators with organising the collection of shipments and process collection notes
- Advise of delivery dates/collection dates according to lead times
- Provide PODs where required
- Raising invoices
- Assist with invoice queries to ensure a response is given in 24 hours.
- Raise and log purchase orders.
- Ordering of site consumables.
- Liaise with suppliers and maintenance companies.
- Provide professional KPI documents to customers on agreed basis if required
- Provide corrective action in a professional manner regarding any customer anomalies.
- Assist with inventory checks as required

**About you**:

- A background within a customer service / sales environment.
- Able to demonstrate highly competent computer skills in all areas of Microsoft office
- Ability to work in a team
- Ability to demonstrate professional verbal and written communication skills
- Self-motivated
- Ability to prioritise and work to tight deadlines

**Salary is dependent upon qualifications and experience.**

**Our Values**

As a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logístical challenge. In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realise this world together

At Hellmann Worldwide logistics, we look for people who live;
- Our caring spirit, which makes us stand out from the rest
- Reliability and are accountable in every situation
- Entrepreneurship by knowing the business, industries and the market
- Forward thinking and are bold to bring in new ideas to perspectives

**Right to Work UK**

**We are not looking to engage with any external recruitment agencies.

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