Security Officer

**Salary**: £24,600 with progression to £26,038 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 05 January 2025

**The Role**

Our Security team play a pivotal role in ensuring that our students, visitors, and colleagues have a safe and enjoyable experience on campus.

You will undertake all operational functions, within a 24/7 customer focused security service, including, but not limited to: patrolling, reception, parking control duties, security monitoring, surveillance, recording and reporting in order to protect the university community as well as buildings and property; thereby providing a safe and secure environment for staff, students, contractors and visitors to the University.

Duties will cover all buildings on the main campus and all remote teaching and accommodation sites. You will have the opportunity for development, and we will fund your SIA licence as well as pay a 20% shift allowance on top of your basic salary.

We promote a diverse culture, and our security officers are role models in exceptional customer service and professionalism.

We are looking for people who:

- Act as a first response to situations on campus in a calm and professional manner
- Liaise with stakeholders to report and manage cases effectively
- Demonstrate strong customer service skills
- Support a diverse student population from a wide range of cultural backgrounds

The 2 positions are full time, permanent.

**Key Accountabilities**
- Provide a customer focused security service to the university community
- Prepare, maintain and submit security, and accommodation, related reports, files and databases in order to enable the effective investigation and solution of security related issues
- Assisting the Team Leader/Supervisor providing a first response to emergency situations, including liaison with external emergency services; in accordance with both University and Security regulations and procedures in order to minimise any disruption to University operations
- Regular patrolling of University property and reporting (both orally and in writing) any damage or breaches of security, noise complaints, defects and key issues, as necessary in accordance with laid down procedures
- Effective monitoring and control of the University CCTV System and Digital Recording Management to ensure fair and lawful operation of the scheme in accordance with the University CCTV Code of Practice and Operating Instructions. Use Body Worn Video
- Regularly act as first point of contact for students, staff and visitors ensuring that all possible assistance is given in a courteous and customer focussed manner that reflects the best image of the University
- Assisting in the promotion of security awareness by offering crime prevention advice to staff and students in accordance with Security guidelines
- Operate the University telephone exchange including correct use of the electronic directory in order to provide an out of hour’s service for university telephone enquiries
- Reporting any concerns in respect of any Health and Safety issues to the Duty Team Leader/Supervisor
- Required to work shifts in order to maintain 24/7 cover
- Required to work a reasonable amount of overtime as and when required
- Undertake other duties consistent with the post

**The Person**

**Knowledge, Skills and Experience**
- Have a working knowledge of legislation pertaining to a security role including GDPR, Equality and Diversity, Human Rights Act, H&S and Powers of Arrest
- Previous experience of working in a customer focused environment, often as the first point of contact with the University community and general public
- Some increased risk in dealing with emergent situations (flood, fire, or offenders)

**Attributes and Behaviour**
- Ability to embrace change, in an evolving organisation, to the benefit of the University community
- Use clear and concise communication at all levels within the University
- Be able to operate on your own initiative or as part of a team

**Qualifications**
- Hold a current Door Supervisor licence or be prepared to achieve one within your probation period (six months)
- Hold a current First Aid at Work certificate or be prepared to achieve it within your probation period (six months)
- Hold a full UK driving licence (manual)

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality