Customer Services Supervisor
1 week ago
**The University of London**
The University of London is one of the largest and most diverse higher education institutions in the world. With a mission to transform lives through knowledge, it delivers high quality academic programmes, brings benefits to society through its research in the humanities and social sciences, and leverages intellectual connections through public engagement.
**The Role**
Senate House Library is seeking a motivated and experienced person to act as a Supervisor within the Customer Services team and to manage SHL’s Document Supply services and support for disabled and dyslexic readers.
You will manage the Document Supply services unit as part of the Library Customer Services team, providing a range of excellent customer-facing services to internal and external users of Senate House Library.
You will have excellent organisational skills demonstrating a methodical approach to work and attention to detail as well as excellent interpersonal and communication skills. Previous practical experience of customer service in a library or similar context, and knowledge of the 2010 Equality Act and how this applies to supporting disabled and dyslexic students in libraries and HE is essential.
- For a full role profile, please refer to the job description below._
**Further information**
- Pursuing excellence in education and equal opportunities._
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