Customer Service Executive

1 week ago

Poole, United Kingdom Bond Williams Full time

Customer Service Executive - Poole - £10.50 p/h plus bonus
A Customer Service Executive is required for our client based in Poole to join their service team at their Customer Support Centre on a Temporary to Permanent basis.

The Customer service role is focused equally on inbound and outbound contact to ensure customer satisfaction, retention and to develop relationships. The objective of the department is to increase business opportunities and ensure customer loyalty. You willbe responsible for ensuring that the required standards of service are reached at all times and that targets are achieved.

Main responsibilities:

- Handle calls which meet both the minimum contact rates and 'proud of every call' evaluation standards
- Maximise all sales opportunities
- Inbound and outbound calls to customers to book appointments and to capitalise on deferred sales
- Ensure customer details are updated accurately, on all calls
- Ensure all leads are taken efficiently and all necessary data is accurately input during calls
- Ensure lost calls are kept to a minimum without compromising quality of existing customer calls
- Present a positive image of the company and the services we offer at all times
- Proactively build a rapport with callers to ascertain customer needs and provide appropriate solutions
- Take ownership of any customer issues and concerns
- Maintain working knowledge of all promotions and ensure that these are presented to the customer clearly and concisely.
- Handle any initial customer complaints and pass to Team Leader as appropriate

Key Skills:

- Friendly attitude with a professional personal manner
- Excellent Customer service skills
- Self-motivated and able to use own initiative to work
- Team player
- Ability to upsell and build relationships
- Maths & English GCSE or equivalent

The working hours are Monday - Friday between 08:00 - 18:30 and 1 hour for lunch. In addition, 1 in 4 Saturday shifts 08:00 - 13:00 or 09:00 - 14:00 & 1 in 9 weeks Saturday shift from 08:30 - 17:00 with a 1 hour break

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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