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IT Procurement and Software Licencing Specialist
2 weeks ago
**Position Details**
IT Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £29,647 to £31,460, with potential progression once in post to £35,388
Grade: 5
Full Time, Permanent
Closing date: 4th May 2025
**Our offer to you**
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
**Role Summary**
This is an important role within IT Services working within Client Services to provide a much-needed function across End User Services. As part of the Client Services team, this role will centralise the procurement and licensing of standard / non-standard items ensuring that local teams have more time to focus on other issues.
The post holder will provide a highly responsive, cost effective and efficient purchasing and management service to the University, enabling hardware and software to be made available to staff and students according to agreed standards and expectations. They will support the implementation of strategies, policies, regulations whilst providing guidance to university staff and students.
The primary purpose of this role is to provide a responsive centralised service (as described above) for standard / non-standard items across End User Services. The post-holder will:
- Process orders for Hardware and Software; this will include providing support to the existing hardware and software services function within the team.
- Identify opportunities for improving Hardware and Software Services and taking a proactive role in automating or streamlining the service whenever possible.
**Main Duties**
- Tracking assets during the procurement process to ensure that equipment and software is correctly logged and tracked on the asset management system.
- You will be responsible for determining your own priorities for your workload, and for ensuring you co-ordinate with other team members to meet overall IT Services priorities.
- Provide up-to-date information on costs to enquirers, ensuring the University gets value for money.
- Place orders with suppliers, coordinating with budget holders and Finance Office.
- Processing orders for agreed items across the University. This will include using our call/incident platform, ServiceNow, to progress requests keeping the user informed. This will be done within the Service Level Agreement wherever possible.
- Support the undertaking of continuous improvement of software procurement and licensing processes, identifying areas for automation and self-serve provision whilst ensuring necessary controls and standards are in place.
- Ensure that recurring, annual software licences are recorded and renewal mechanisms pro-actively actioned in a timely manner to ensure continuity of service to customers.
- Act as primary contact for the University’s main hardware and software suppliers, tracking performance to ensure the University is receiving the expected and agreed level of service.
- Liaise with c
