Operations Manager

5 days ago

SunburyonThames, United Kingdom Plum Personnel Full time

Operations Manager - Sunbury on Thames. (Office Based)
Are you an experienced Operations Manager?
Are you commercially focused?
Are you good at building client relationships?
We are looking to recruit a commercially minded Operations Manager to help with the development of a small but fast-growing company based in Sunbury on Thames. You will be responsible for the internal business support operations including - finance, administration,warehouse and customer service. You will lead, support and motivate the team, developing them to manage resources to deliver an effective and efficient business operation. Customer service is key to the success of this role. The Operations Manager must ensurethat all team members are focused on delivering quality results.
What will I do?
The Operations Managers forms a vital part of the management system within our business. They provide inspired leadership for the organisation and maintain good quality standards for the products, productivity and efficiency of the organisation. The OperationsManager works with senior team on the management of labour, policy decisions and quality and safety control.
- Part of the senior management team and responsible for daily projects and the associated team members
- Key point of contact for HR within the business, working alongside outsourced resources. Performing HR duties such as recruiting, selecting, scheduling, counselling and disciplining employees
- Developing operations, processes and policies by evaluating and enforcing processes/policies for products and services.
- Stock management including incoming shipments, customs documentation and liaising with freight forwarders
- Oversea facility management including liaising with utilities suppliers and other suppliers
- Product compliance and management of certifications for example MHRA and CE product registrations
- You will be responsible for ensuring that Health & Safety policies are adhered to
What type of skills and experience do I need?
- Strong leadership and people management skills; able to nurture, motivate and train staff to produce positive results.
- Good communication and interpersonal skills at individual, team level. You will be equally comfortable and effective in communicating with front line staff.
- Excellent relationship management skills and able to build, develop and maintain positive working relationships with clients, suppliers.
- A self-starter with excellent problem-solving skills and a focus upon continuous improvement and can effectively operate with the minimum of supervision and direction.
- Ability to prioritise and manage high level tasks and directives which may conflict each other.
- Able to produce informative and concise reports and make effective oral and written presentations.
- You must be able to assist with spreadsheets and quotations so a good knowledge of Computers and IT, financial software, CRM and service management software would be a definite advantage.
- You will have a full, clean driving licence
- A knowledge of ISO standards and experience of ISO 900

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